--000000000000517be305ed7353b0 Content-Type: text/plain; charset="UTF-8" Dear Tim and Chuck, Thank you for flagging your app concerns to us last week. I have been working with Product and Engineering to review the support issues related to Canadian users; engineering is investigating the issues related to deleted shifts appearing and being assigned to the incorrect user (one report of this), as well as shifts not showing for caregivers in their apps. From their investigation at this point they do not believe these technical issues are specific to Canadian users, nor are they widespread. They are aiming to have more answers by the end of the week and are working with the ClearCare data team. Once they have more clarity we can determine what the appropriate next steps are in terms of adoption pushes. The Daylight Saving and timezone issues that were affecting Canadian caregivers have been resolved. I will send updates as soon as I have them; please let me know if you have any questions in the meantime. Thanks and best, Tori -- *Tori Porter-Martin* Director of Implementation and Support tori.portermartin@thekey.com 410-991-9564 TheKey.com [image: TheKey] --000000000000517be305ed7353b0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Tim and Chuck, Thank you for flagg= ing your app concerns to us last week. I have been working with Product and= Engineering to review the support issues related to Canadian users; engine= ering is investigating the issues related to deleted shifts appearing and b= eing assigned to the incorrect user (one report of this), as well as shifts= not showing for caregivers in their apps. From their investigation at this= point they do not believe these technical issues are specific to Canadian = users,=C2=A0nor are they widespread. They are aiming to have more answers b= y the end of the week and are working with the ClearCare data team. Once th= ey have more clarity we can determine what the appropriate next steps are i= n terms of adoption pushes.=C2=A0 The Daylight Sav= ing and timezone issues that were affecting Canadian caregivers have been r= esolved. I will send updates as soon as I have the= m; please let me=C2=A0know if you have any questions in the meantime. = Thanks and best, Tori=C2=A0 = -- Tori Porter-Martin Director of Implementation and = Support tori.portermartin@thekey.com 410-991-9564 TheKey.com --000000000000517be305ed7353b0--