--00000000000092754705de335cce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alexa, Understood! My apologies for the confusion. Confirming we are able to access Edward's old HCA email account and can see password reset emails from Enom. Should be able to resolve soon. We will keep everyone updated. Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520 , San Francisco, CA 94105 On May 4, 1:56 PM, Cheryl Cartwright wrote: > I am pretty sure Edward was removed years ago. He hasn't been with the > company since 2014 and my understanding was that Saba back in 2014 > successfully changed that information. > > Steve can you confirm this. Do we not have an email from Saba stating as > much? > > Cheryl > > > Attachment: > image.png > > image.png > > On May 4, 1:26 PM, James Sudimak wrote: > Hi Gabe, > > We are having issues logging into Enom with that info, unfortunately. > > Enom requires us to provide the domain, not the email or username to log > in: > > > After attempting both edward@homecareassistance.com and > torontohomecareassistance.ca along with the password combo, we are > greeted with the login error message. > > Warm regards, > > James Sudimak > Web Developer, TheKey > thekey.com > 221 Main St #520 , > San Francisco, CA 94105 > > > Attachment: > image.png > > On May 4, 1:08 PM, Alexa Graziani wrote: > Micah provided that info, the login credentials are: > edward@homecareassistance.com > Welcome123!! > > On May 4, 12:41 PM, James Sudimak wrote: > Hi Steve / Gabe, > > Steve =E2=80=94 Understood. We will coordinate with Gabe to confirm if we= still > have access to Edward's old email. > > Gabe =E2=80=94 Thanks for providing the email/password info. We've gone a= head and > requested a password reset request for the Enom account. > > May you be able to look into Edward's old email account? We can certainly > send another password reset request if needed. Thanks! > > Warm regards, > > James Sudimak > Web Developer, TheKey > thekey.com > 221 Main St #520 , > San Francisco, CA 94105 > > On May 3, 2:24 PM, Steve Darley wrote: > Hi all, Per my previous email, Edward left company in 2014. > > > > > Attachment: > image.png > > image.png > > On May 3, 2:21 PM, James Sudimak wrote: > Hi Gabe + Team, > > Thanks for providing the info re: the Enom account. We've gone ahead and > requested a password reset request. > > > Also, just a heads up that Enom asks for the domain instead of an email o= r > username to log in: > > > Has the password reset email been sent to edward@homecareassistance.com? > Thanks! > > Warm regards, > > James Sudimak > Web Developer, TheKey > thekey.com > 221 Main St #520 , > San Francisco, CA 94105 > > > Attachment: > image.png > > image.png > > On May 2, 8:46 AM, Steve Darley wrote: > I have attempted to retrieve information from Enom on this to no avail so > far. > > Edward Lee was the original franchisee of the Toronto location in 2013 an= d > created/ regi