--00000000000084896306351d7d57 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the instructions. Quick question - should I also tag Dr. Khoday and Dr. Tukaram as Lifeguard clients in Clearcare? While they=E2=80=99re not paying for the subscription= (as they=E2=80=99ve been longstanding, valued clients and part of the pilot), t= hey will still be receiving the tech upgrade once Kishan is in town. Let me know how you'd like me to proceed. Thanks, Dom [image: TheKey] Dominique Jacobs *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* *Client Care Manager/Licensed Practical Nurse* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@TheKey.com | TheKey.ca On Tue, May 13, 2025 at 2:54=E2=80=AFPM Timothy Thomas wrot= e: > Good afternoon team. > > As we're in the process of onboarding our first few Lifeguard clients I > wanted to circulate the instructions on how to tag these clients in > Clearcare. See below. > > Lifeguard Care - Using Home Care Services Lifeguard Pro (No Billable > Caregiving Services) > Lifeguard Care (Wifi Sensing) =E2=80=93 Tag=3D LGuard Tier 2 > Lifeguard Pro (Wifi Sensing) =E2=80=93 Tag=3D LGuard Tier 4 > Lifeguard Care (Wifi Sensing + Fall Detection) =E2=80=93 Tag=3D LGuard Ti= er 1 > Lifeguard Pro (Wifi Sensing + Fall Detection) =E2=80=93 Tag=3D LGuard Tie= r 3 > > > Later this week or early next week, I will schedule a training session to > cover the setup of billing for Lifeguard Care with fall detection and > Lifeguard Pro clients on a subscription basis. > > Please remember that for any product sold mid-month, the initial billing > date will always be the 1st of the following month. We do not bill for > partial months. > > For example, if a client subscribes to fall detection or Lifeguard Pro on > May 15th, their first invoice will be generated on June 1st, and they wil= l > receive the initial 15 days as complimentary. Similarly, if a client sign= s > up on May 2nd, they will receive the subsequent 28 days at no charge. > > Feel free to reach out if you have any questions regarding this. > > Thanks, > Tim > > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --00000000000084896306351d7d57 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the instructions. Quick question - should I also tag Dr. Khoday and Dr. T= ukaram as Lifeguard clients in Clearcare ? Wh= ile they=E2=80=99re not paying for the subsc= ription (as they=E2=80=99ve been longstanding , valued clients and part of the pilot), th= ey will still be receiving the tech upgrade once Kishan is in town. Let me know how you'd like me to proceed. Thanks, Dom Dominique Jacobs Gestionnaire des soins/ Infirmi=C3= =A8re auxiliaire Client Care Manager= /Licensed Practical Nurse <p dir=3D"ltr" style=3D"colo= r:rgb(34,3