This is a multipart message in MIME format. ------=_NextPart_000_0AA6_01DA8FDC.3D535720 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0AA7_01DA8FDC.3D537E30" ------=_NextPart_001_0AA7_01DA8FDC.3D537E30 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI this is resolved, let me know if it resurfaces. Thank you for = bringing to my attention. =20 From: Stephanie Fuston =20 Sent: Thursday, April 11, 2024 2:31 PM To: michelle.kenaga@thekey.com Cc: eclark@thekey.com; Kristy Poyner Subject: Re: INVOICES_SEC R=C3=89SIDENCE POINTE-CLAIRE =20 Hello, =20 I forwarded all of you the ticket regarding this issue and where it was = resolved. I also attached the below snip it from that ticket where I = communicated with the location about the issue being found: =20 =20 =20 Thank you, Stephanie Fuston Invoicing Team Lead Stephanie .Fuston@thekey.com =20 =20 On Thu, Apr 11, 2024 at 4:37=E2=80=AFPM > wrote: Thank you for the recap here Stephanie. Can you please ensure Tim = Elizabeth and I are included on that thread where we let office now that = this has been corrected? This way everyone is in the loop? =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: eclark@thekey.com >=20 Sent: Thursday, April 11, 2024 12:47 PM To: 'Stephanie Fuston' >; 'Kristy Poyner' = > Cc: 'Michelle Kenaga' > Subject: RE: INVOICES_SEC R=C3=89SIDENCE POINTE-CLAIRE =20 Thank you! Is there something Tim or his team should know or look for to = help prevent this moving forward, or is this a billing issue only? =20 From: Stephanie Fuston >=20 Sent: Thursday, April 11, 2024 12:44 PM To: eclark@thekey.com ; 'Kristy Poyner' = > Cc: 'Michelle Kenaga' > Subject: Re: INVOICES_SEC R=C3=89SIDENCE POINTE-CLAIRE =20 Hello, =20 I received the information about the customer not receiving the POs = on April 8th. After researching, the POs had always been on the invoices = per the request. However, I found the reason that the client was not = seeing them. I replied to everyone involved and explained the issue was = found and corrected. I also sent the corrected invoice the client was = requesting. The next day there was a request for any unpaid invoices to = be updated, that was completed that day and resubmitted as well. =20 Now that the issue has been identified and corrected. We will not have = an issue with POs again. =20 Thank you, Stephanie Fuston Invoicing Team Lead Stephanie .Fuston@thekey.com =20 _____ =20 From: eclark@thekey.com > Sent: Thursday, April 11, 2024 1:36 PM To: 'Stephanie Fuston' >; 'Kristy Poyner' = > Cc: 'Michelle Kenaga' > Subject: FW: INVOICES_SEC R=C3=89SIDENCE POINTE-CLAIRE=20 =20 Hey there Escalation from Tim, do we have a way to manage Pos in Canada (billing = through Quickbooks)? =20 From: Timothy Thomas >=20 Sent: Tuesday, April 9, 2024 8:08 AM To: eclark@thekey.com =20 Cc: Joey Taylor = > Subject: Re: INVOICES_SEC R=C3=