--000000000000b9532d062ccabf35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. You should have received a meeting invite just now. Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca [image: TheKey] On Tue, Jan 28, 2025 at 3:15=E2=80=AFPM Chuck Terlesky (Home Care Assistanc= e) wrote: > That time works for me. > > > Chuck Terlesky B.A. > General Manager > Calgary and Winnipeg > > Office Calgary: 403-301-3777 > Office Winnipeg: 204-489-6000 > > --- > > > > TheKey.ca > > [image: TheKey] > > On Jan 28, 2025, at 2:11=E2=80=AFPM, Kathryn Nester = wrote: > > =EF=BB=BF > > Thank you for the information. Happy to jump on a call. I'm > available until 4:30pm EST today otherwise we can put some time on the > calendar tomorrow to discuss further? > > thank you, > Kathryn > > > > On Tue, Jan 28, 2025 at 4:01=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi Kathryn, >> >> Shyanne has had several performance issues in the past. I'm sure Chuck >> will have more to share. >> >> Let's grab a quick call and discuss next steps. >> Thanks >> >> On Tue, Jan 28, 2025 at 3:57=E2=80=AFPM Dennis Fancy = wrote: >> >>> Hi Kathryn, >>> >>> I have not been in touch with her about this issue as it just came to >>> our attention. However, there was another issue this morning that I hav= e >>> spoken with her about. >>> >>> We wanted to put this on your radar as there have been some performance >>> issues as of late. >>> >>> I can certainly discuss this latest matter with her and let you know th= e >>> outcome. >>> >>> Sincerely, >>> >>> Dennis Fancy, BSP >>> General Manager >>> (204) 489-6000 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Tue, Jan 28, 2025 at 2:52=E2=80=AFPM Kathryn Nester >>> wrote: >>> >>>> Hi Dennis, >>>> >>>> Have you spoken to Shyanne regarding this? Also, is this a new concern >>>> with her or something that's happened often in the past? >>>> >>>> Thank you, >>>> Kathryn >>>> >>>> On Tue, Jan 28, 2025 at 3:49=E2=80=AFPM Dennis Fancy wrote: >>>> >>>>> Hi Kathryn, >>>>> >>>>> We had an issue with a gentleman who inquired for services this >>>>> weekend. He was told that he would be receiving a follow-up email but= this >>>>> did not happen. Furthermore, there was no mention of this inquiry dur= ing >>>>> the Monday handoff. Fortunately, he did call back today and we were a= ble to >>>>> book the assessment for tomorrow. He mentioned Shyanne by name and wa= s >>>>> curious as to why no information was provided as she had promised. >>>>> >>>>> If you require any specifics, please let me know. Thank you for your >>>>> help with this matter. >>>>> >>>>> Sincerely, >>>>> >>>>> Dennis Fancy, BSP >>>>> General Manager >>>>> (204) 489-6000 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> >>>> Kathryn Nester >>>> >>>> HR Generalist >>>> >>>> ___________________ >>>> >>>> >>>> 647-932-5787 >>>> >>>> >>>> I am in the Eastern Time Zone and am sending this email at a time that >