--000000000000869a6b05f4be992e Content-Type: text/plain; charset="UTF-8" Definitely unreasonable if this is their error. If we want to have the ability to use Blue Cross in the future, we may want to loop in finance to see if they are able to assist working with Blue Cross and figuring out a solution. If you're comfortable with just leaving as is, then option 1 is fine too. On Wed, Feb 15, 2023 at 5:59 AM Timothy Thomas wrote: > Hi Steve, > > What are your thoughts on this? Seems unreasonable to me. > > ---------- Forwarded message --------- > From: Carolina Orosa > Date: Mon, Feb 13, 2023 at 6:22 PM > Subject: Blue Cross payment error > To: Timothy Thomas > Cc: Sharon Speirs > > > Hi Tim, > > I received the attached payment summary from Blue Cross. We are an > authorized service provider for them and have had a handful of veteran > Clients that have paid us through Blue Cross. I reached out to Blue Cross > after I received this document because we haven't had this Client since > 2020 so I was very confused. Essentially, what they are telling me is > that they realized that this Client didn't qualify for all the hours they > paid us from March to July of 2020 - the total amount being $12,694.91. > This is completely their error and they have made the Client aware of this. > They said our options are either to a)cut them a cheque for the full amount > by getting the money from the Client or b)for any future clients we have > with them, they won't be paying out until the total equivalent amount is > covered. It's actually quite shocking that they are only realizing their > error after over 2 years. In addition, if they had made the Client aware of > the fact back then that they don't qualify for care, it is highly doubtful > that they would have even proceeded with the care as they can't afford it > on their own. > > So the way I see it, our options are: > 1. Ignore this since this is not our error, we have been fully paid and we > have no current Clients that pay us through them. This option though will > mean that we probably won't be able to accept any future Blue Cross > clients (we have had 3 or 4 in the last 12 years) since they won't pay us > until they recoup that amount. > 2. Call the Client and try to claim the full amount from them so we can > pay Blue Cross. THis option is highly unlikely given that we already know > the Client was experiencing financial hardship back then. > > I don't know if legal needs to get involved with this or not but just > wanted to make you aware of the situation and will wait for your guidance > on this. > > Warm regards, > > Carolina > > > -- > > Carolina Orosa > Consultant > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V1J7 > ph: (778) 279-3634 > fax: (778) 279-3635 > website: *www.homecareassistancevancouver.ca > * > https://www.youtube.com/watch?v=RX_4cCVybg8 > > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKe