--000000000000c18ba505e6fde34c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, thanks Tim. On Wed, Aug 24, 2022 at 7:55 AM Timothy Thomas wrote: > Got it, thanks! So let's go with Ring All and we will review with the tea= m > that they should give it 2-3 rings for Dennis to answer first, if not the= n > to jump on it....until we get Frax online for intake in Canada. > > On Wed, Aug 24, 2022 at 10:51 AM Isabelle La wrote: > >> Hi Tim, >> >> I would say the majority of the US offices (probably 90-95%) actually us= e >> the Ring All Simultaneously feature for their intake ring groups. A lot = of >> US locations also use Frax for intakes once they get on 8x8 as well and >> then the Ring Group doesn=E2=80=99t quite matter since intakes are direc= tly >> forwarded to Frax but I=E2=80=99m pretty sure most US offices with local= intake >> ring groups that are not yet on Frax use the Ring All feature, likely to >> heighten their chances of someone answering immediately. >> >> On Wed, Aug 24, 2022 at 6:05 AM Timothy Thomas >> wrote: >> >>> Hi Isabelle, I'm leaning towards priority Ring Order however I'm curiou= s >>> how other offices in the US are handling it with the rollout of the >>> standard model and the Care Solutions intake specialist. Are they using= the >>> priority feature? I just want to be sure callers aren't waiting too lon= g to >>> get a live person. >>> >>> Thanks >>> Tim >>> >>> On Tue, Aug 23, 2022 at 5:40 PM Isabelle La wrote: >>> >>>> No problem, he will be added for Vancouver come this weekend so it's >>>> set to go live for Monday. All 3 locations are set to a Ring-All setti= ng so >>>> they will ring all users in that Ring Group at the same time. If you w= ant >>>> to set up a priority Ring Order, it would have to be modified to the >>>> Sequential Ring Type so let me know if you need that modified or kept = as-is >>>> on the Ring-All setting for now. >>>> >>>> On Tue, Aug 23, 2022 at 2:21 PM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Yes, that is correct, added and in priority for all three markets. >>>>> >>>>> Thanks Isabelle! >>>>> Tim >>>>> >>>>> On Tue, Aug 23, 2022 at 5:07 PM Isabelle La wrote: >>>>> >>>>>> Hi Tim, >>>>>> >>>>>> I just checked the systems and currently, I do see that Dennis is >>>>>> actually already on the Ring Group to answer New Inquiry calls for S= ites: >>>>>> Winnipeg and Calgary. I will set a reminder to add him to the Vancou= ver New >>>>>> Clients Ring Group some time over the weekend so come Monday, he wil= l be on >>>>>> the Ring Group as well. To be clear, you don't want any of the other= users >>>>>> removed, just so Dennis is added, correct? >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Aug 23, 2022 at 1:30 PM Timothy Thomas >>>>> tt@homecareassistance.com> wrote: >>>>>> >>>>>>> Isabelle, >>>>>>> >>>>>>> Beginning next week, Dennis Fancy will be the care solutions manage= r >>>>>>> for 3 offices, Vancouver Calgary and Winnipeg. We will