Fwd: New Client Audit Advance Payment 9/11/2024 - Frankie Ware - [#952501]

----==_mimepart_66e338fc73bf8_1e83fb3c0c59a284228291 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Jinniefer and Diane, Please reference below for new client Frankie= Ware (https://hcachicago.clearcareonline.com/clients/7483276/). Can = your office please confirm if he is under the Care Commitment program and= required a $5,000.00 advanced payment to be processed? He is not labeled= as Care Commitment in Clearcare. However, we did end up processing the $= 5,000.00 payment earlier today. If the client should not have been ch= arged the $5,000.00 payment, we are going to need to refund the funds. We= might still be able to cancel the charge, since it occurred =C2=A0today.= Moving forward, please do not use any CCA which states Care Commitment w= ith advanced payment, if the client is not in the Care Commitment program= . Thank you! On Thu, 12 Sep at 11:48 AM , Lacey Behne wrote:=C2=A0 Hi=C2=A0Renier,=C2=A0 5K advanced= payment has been processed and keyed into NS. Closing ticket.=C2=A0 = Thank you.=C2=A0 Lacey Behne On Wed, 11 Sep at 7:10 PM = , Renier Caguimbal wrote:=C2=A0 Hello= Payment Application and Billing Team- Client Name=C2=A0Frankie Ware=C2= =A0161632 =C2=A0at NetSuite Location=C2=A0Chicago=C2=A0was created on=C2=A0= 9/11/2024=C2=A0in NetSuite, and their paperwork (see below) indicates an=C2= =A0advanced payment/credit is needed. Please review the customer in NetSu= ite to ensure this is not already done. If no advanced payment is located= , please process per the Advanced Payment Credit Process shared on 2/23/2= 3.=C2=A0There's also no Care Commitment/Advance Payment tag in Clearcare.= https://hcachicago.clearcareonline.com/clients/7483276/ Thank= you for your help! Updating Tags & Payment Terms in NetSuite Tags & Fa= cility Contract Terms=E2=80=A6etc. ----==_mimepart_66e338fc73bf8_1e83fb3c0c59a284228291 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Jinniefer and Diane, Please reference below for new client Frankie Ware ( https://hcachicago.clearcareonline.com/clients/7483276/ ). Can your office please confirm if he is under the Care C= ommitment program and required a $5,000.00 advanced payment to be process= ed? He is not labeled as Care Commitment in Clearcare. However, we did en= d up processing the $5,000.00 payment earlier today. If the client should not have been charged the $5,000.00= payment, we are going to need to refund the funds. We might still be abl= e to cancel the charge, since it occurred =C2=A0today. Moving forward, pl= ease do not use any CCA which states Care Commitment with advanced paymen= t, if the client is not in the Care Commitment program. Thank you! On T= hu, 12 Sep at 11:48 AM , Lacey Behne <paymen= tapplication@thekey.com> wrote:=C2=A0 Hi=C2=A0Renier,=C2=A0 5K advanced payment has been processed and keyed into NS= . Closing ticket.=C2=A0 Thank you.=C2=A0 Lacey Behne On W= ed, 11 Sep at 7:10 PM , Renier Caguimbal <re=