--000000000000857a330624880eab Content-Type: text/plain; charset="UTF-8" Hello everyone, I wanted to share with you a change we are making to the Inside Sales team to ensure more calls are handled by our Regional Intake Managers, better client satisfaction and improved pull through. We announced to the team this morning that as of 11/14/24, the call center will be eliminated and all calls will be handled by the Regional Intake Managers. Over the next 30 days, we will be putting in processes and oversight to ensure enhanced handling of client calls including more effective call routing, quality assurance and transaction monitoring programs, and lost client re-engagement processes. Additionally, we will be meeting with Audra and Tiffany next week to discuss this change, flush out any gaps/solutions, and opportunity for better partnerships. Please cascade this to you teams and let them know to reach out if they have any questions, ideas, or concerns. I appreciate the partnership and support. Chris --000000000000857a330624880eab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello everyone, I wanted to share with = you a change we are making to the Inside Sales team to ensure more calls ar= e handled by our Regional Intake Managers, better client satisfaction and i= mproved pull through.=C2=A0 =C2=A0 We announced to= the team this morning that as of 11/14/24, the call center will be elimina= ted and all calls will be handled by the Regional Intake Managers.=C2=A0 Ov= er the next 30 days, we will be putting in processes and oversight to ensur= e enhanced handling of client calls including more effective call routing, = quality assurance and transaction monitoring programs, and lost client re-e= ngagement processes. Additionally, we will be meet= ing with Audra and Tiffany next week to discuss this change, flush out any = gaps/solutions, and opportunity for better partnerships. Please cascade this to you teams and let them know to reach out if t= hey have any questions, ideas, or concerns.=C2=A0 =C2=A0I appreciate=C2=A0t= he partnership and support. Chris --000000000000857a330624880eab--