--0000000000002af36406074adb33 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all! Are we still on for tomorrow? If so, what time are we thinking we want to make the changes? I have received the Intake DIDs from the Call Center staff so I am ready to go. Below is a reminder of all the new Lead groups we created for the Call Center to get a hold of the appropriate folks. Thanks! *Calgary* Lead group: Calgary Lead Group (Frax) - x800017 Direct #: 408-669-2156 Fwds to: Calgary-Winnipeg On-Call - x800995 *Vancouver* Lead group: Vancouver Lead Group (Frax) - x1530006 Direct #: 408-642-6774 Fwds to: West Vancouver On-Call - x1530995 *Montreal* Lead Group: Montreal Lead Group (Frax) - x1070013 Direct #: 408-669-5601 Fwds to: Montreal English On-Call - x1070055 *Ontario* Lead Group: Ontario Lead Group (Frax) - x1410004 Direct Number: 408-709-3392 Fwds to: Ontario On-Call - x1410995 *Winnipeg* Lead Group: Winnipeg Lead Group (Frax) - x590003 Direct #: 408-669-5940 Fwds to: Calgary-Winnipeg On-Call - x800995 On Thu, Oct 5, 2023 at 3:35=E2=80=AFPM Timothy Thomas wrote= : > Ok Tuesday it is! > > On Thu, Oct 5, 2023 at 4:29=E2=80=AFPM Mark Warner wrote: > >> Sounds good! Thanks! >> >> On Thu, Oct 5, 2023 at 11:27=E2=80=AFAM Gabrielle Wolfe >> wrote: >> >>> Let's shoot for Monday so we have some business days after golive to >>> make sure we have people available to address any issues. >>> >>> I'll send the DIDs shortly Mark. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the >>>> Call Center is ready for your Intake calls. At that point, we'll set = up a >>>> date/time when you'd like to actually implement. >>>> >>>> Thanks! >>>> >>>> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Yes that's correct Mark >>>>> >>>>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>>>> >>>>>> Timothy / Joey - Just for confirmation ... this is currently only fo= r >>>>>> Closed hours and only on applicable English IVR menus, correct? >>>>>> >>>>>> Calgary >>>>>> W. Vancouver >>>>>> Montreal >>>>>> Ontario >>>>>> Winnipeg >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> If you're talking about urgent after hours staffing, potentially >>>>>>> last week of October or first week of November. But we still need = to talk >>>>>>> through the French piece. >>>>>>> >>>>>>> If you're talking about intakes, @Mark Warner >>>>>>> where are we at on that in terms of what >>>>>>> you need to make the changes. DIDs from me and anything else? >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> GW >>>>>>> >>>>>>> Gabriel