Re: Mavencare Toronto Phone Flow

From
Isabelle La <ila@thekey.com>
To
Timothy Thomas <tt@thekey.com>, Taneshia Persaud <taneshia.persaud@thekey.com>, Cheryl Cartwright <ccartwright@homecareassistance.com>
CC
Isabelle La <ila@thekey.com>, Keith Moore <kmoore@homecareassistance.com>
Date
Tue, 7 Jun 2022 16:16:53 -0700
Folder
INBOX
--000000000000425e4605e0e3ca6a Content-Type: text/plain; charset="UTF-8" Hello Tim, Cheryl and Taneshia, Please be advised that your 8x8 phone system has been built out but we do not have a recording yet, as I understand there may be some French utilized. If you need this French component customized, please have someone record on your behalf as soon as possible and provide us the recording so I can upload for the Office Hours Auto-Attendant. In English, the script is usually as below, though I know there will be some things removed as I understand you don't do your payroll system through us for employment verification requests but I'm giving you the shell script anyway. If you only require English, I can also do this recording for you but just confirm as I know a lot of the Canadian offices use French. Thank you for calling ______________, the premier partner for personalized and dignified care. If you are inquiring about new care, please press 1. If you are an existing client please press 2. Caregivers and employment enquiries please press 3. For employment verification requests please press 4. All others please press 5. If you would like to hear this menu again press 9. On Thu, Jun 2, 2022 at 11:23 AM Isabelle La wrote: > I just sent a calendar invite for Monday, let's catch up then, thanks Tim. > > On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas wrote: > >> Hi Isabelle, >> >> Here are the numbers: >> >> *Main office#: *416-855-2333 ext#281 >> >> *Toll Free#:* 1-855-526-2702 ext#281 >> >> *Mavencare Sales#: *647-484-0632 **This number is on all Mavencare >> brochures.* >> >> Perhaps we should connect to discuss a few things prior to the change. >> Are you free early next week? My calendar is up to date/ >> >> Thanks! >> Tim >> >> On Wed, Jun 1, 2022 at 5:02 PM Isabelle La wrote: >> >>> Hi Tim, >>> >>> Keith usually handles the phone numbers being forwarded but I believe he >>> is on vacation for 2 weeks starting tomorrow. >>> >>> Can you confirm the phone numbers you want forwarded and to which >>> number? >>> >>> >>> >>> On Wed, Jun 1, 2022 at 1:46 PM Timothy Thomas wrote: >>> >>>> Hi Isabelle, >>>> >>>> I'd like to get all Mavencare Toronto phone numbers forwarded to our >>>> HCA Toronto phone system so that we can effectively merge these operations. >>>> >>>> Are you able to assist with this request? >>>> Thanks! >>>> Tim >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --000000000000425e4605e0e3ca6a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, Cheryl and Taneshia,=C2=A0 P= lease be advised that your 8x8 phone system has been built out but we do no= t have a recording yet, as I understand there may be

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