--00000000000018c0f90625db94c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it, do we have a way to look at versapay to see who had turned off the auto pay? Thank you, On Fri, Nov 1, 2024 at 11:25=E2=80=AFAM Timothy Thomas wrot= e: > Yes but they can manually turn it off leading to delays in processing. > Please remind them that under autopay they have two days to review the > invoice before the account is debited. If they see an error they can > dispute the charge and the payment will be paused. > > On Fri, Nov 1, 2024 at 10:44=E2=80=AFAM Danielle James > wrote: > >> Hi, >> I was under the impression that when they sign up for ACH it is Auto- >> Pay. Is that incorrect? >> >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Nov 1, 2024 at 9:33=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Good morning, >>> >>> We've seen an overall dip in new clients signing up for Auto-Pay in >>> Versapay. Please connect with your CSMs to ensure they're discussing th= is >>> during the start of care process and the benefit to automating this pro= cess. >>> >>> Let me know if you have any questions >>> Thanks! >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --00000000000018c0f90625db94c9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it, do we have a way to look at versapay to see = who had turned off the auto pay? Thank you, On Fri, Nov 1, 2024 at 11:25=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Y= es but they can manually turn it off leading to delays in processing. Pleas= e remind them that under autopay they have two days to review the invoice= =C2=A0before the account is debited. If they see an error they can dispute = the charge and the payment will be paused. = On Fri, No= v 1, 2024 at 10:44=E2=80=AFAM Danielle James < danielle.james@thekey.com > wrot= e: Hi, =C2=A0I was under the impression that when they sign up for ACH= it is Auto- Pay. Is that incorrect? Danielle = James LPN Milwaukee General Manager=C2=A0 Please note my email has changed: danielle.james@thekey.com (414) 309-4827 <font style=3D"font-family:Arial,Helvetica,sans-serif=