--00000000000090945305ef78ae32 Content-Type: text/plain; charset="UTF-8" +born +Bernard Angie and Tim, we have several related reports that have come into the help desk of Canada caregivers not seeing shifts in the caregiver Connect App. The on-call engineering team has been looking into the issue. They have believe they identified the ClearCare-related issues and are considering next steps. I will provide an update on the resolution when I know more. Andy On Fri, Dec 9, 2022 at 11:41 PM Angie Markwell wrote: > Hi can someone assist Canada please > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Fri, Dec 9, 2022 at 8:24 PM > Subject: Re: shift not showing > To: Angie Markwell , Kathryn Nester knester@thekey.com> > Cc: HCA App Support Team > > > Adding Angie Markwell. > > Can we please get a resolution on this ASAP. Thank you. > > On Fri, Dec 9, 2022 at 8:08 PM Kathryn Nester wrote: > >> Good Evening, >> >> Manpreet Kaur Muhar cannot see her shift in the app for tonight 1ppm-7am. >> Oyetunde Oyeleke also cannot see his shift for tonight in the app. I have >> attached a screenshot from Manpreet. >> >> We have been getting these calls all day long, and yesterday too, what is >> going on with the app? >> >> Thank you, >> Kathryn >> >> >> -- >> *Kathryn Nester* >> *Caregiver Ambassador* >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Andy Feldman Head of Product & Digital Production (914) 653-4174 --00000000000090945305ef78ae32 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +born +Bernard=C2=A0 Angie and Tim, we have several related reports that have com= e into the help desk of Canada caregivers not seeing shifts in the caregive= r Connect App. The on-call engineering team has been looking into the issue= . They have believe they identified the ClearCare-related issues and are co= nsidering next steps.=C2=A0 I will provide an update on the resolution when I know more.=C2=A0 Andy = On Fri, Dec 9, 2022 at 11:41 PM Angie = Markwell < angie.markwell@th= ekey.com > wrote: Hi can s= omeone assist Canada please ---------- Forwarded message --------- From: Timothy Thomas < tt@the= key.com > Date: Fri, Dec 9, 2022 at 8:24 PM Subject: Re:= shift not showing To: Angie Markwell < angie.markwell@thekey.com >, Kathryn= Nester < knester= @thekey.com > Cc: HCA App Support Team < app-support@homecareassist= ance.com > Adding Angie Markwell.= =C2=A0 Can we please get= a resolution on this ASAP. Thank you.=C2=A0 On Fri, Dec 9, 2022 at 8:0= 8 PM Kathryn Nester < knester@thekey.com > wrote: Good Evening,=C2=A0 Manpreet Kaur Muhar cannot = see her shift in the app for tonight=C2=A01ppm-7am. Oyetund