--0000000000002c278106003a3a21 Content-Type: multipart/alternative; boundary="0000000000002c278006003a3a20" --0000000000002c278006003a3a20 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All good. We=E2=80=99ll get through it and we certainly will not fall victi= m to the same error again=E2=80=A6I hope! haha *From:* Timothy Thomas *Sent:* Tuesday, July 11, 2023 1:20 PM *To:* Laszlo Kovacs *Subject:* Re: Helen St Pierre** Sounds good. Sorry it came to this. We=E2=80=99ve learnt our lesson. Thanks On Tue, Jul 11, 2023 at 1:19 PM Laszlo Kovacs wrote: Thanks for the added support and suggestion, Sir. Will see what Legal advises and you and I can decide on a strategy. *From:* Timothy Thomas *Sent:* Tuesday, July 11, 2023 11:39 AM *To:* Laszlo Kovacs *Cc:* Legal ; Elizabeth Clark ; gerard.draetta@thekey.com; Ali Malik *Subject:* Re: Helen St Pierre** My suggestion: The POA was made aware of the costs on April 27th as per the attached email.You could credit the portion before this period as she was unaware. Even though a consent was not signed at that stage she was made aware of the costs and received invoices weekly. On Tue, Jul 11, 2023 at 12:25=E2=80=AFPM Laszlo Kovacs wrote: Legal Team, Please see thread below for background. In spite of not having a formal consent agreement, would the customer accepting service basically amount to providing their consent? Would that argument hold up? Thanks, *From:* gerard.draetta@thekey.com *Sent:* Tuesday, July 11, 2023 10:53 AM *To:* 'Ali Malik' ; 'Timothy Thomas' *Cc:* 'Laszlo Kovacs' ; 'Elizabeth Clark' *Subject:* RE: Helen St Pierre** I agree that $30K is insultingly low. I am suggesting that we make an attractive offer as soon as possible so that we can resolve this prior to having to go the legal route without a contract. *From:* Ali Malik *Sent:* Tuesday, July 11, 2023 11:35 AM *To:* Timothy Thomas *Cc:* Laszlo Kovacs ; Elizabeth Clark ; Gerard Draetta *Subject:* Re: Helen St Pierre** Do we have that communication from the facility saying family is responsible? I'm trying to figure out a way for us to get payment as swiftly as possible. The financial advisor needs to see its legitimate cost. Is there anything we can provide aside from the invoices to show this balance is owed by the family. I think if we have any communication from the facility saying it's owed by the family, I can try and figure something out with the financial advisor. @Gerard Draetta the 30k settlement is not sufficient enough, the balance is at 96k. We would have lost a lot of money. At Least we need to try and get them to give us a minimum 60k. If you see Lisa's email, the financial advisor is just requesting additional documents to see if services were legitimate, if we can get some sort of service agreement and communication from the facility, we can try and settle this. Let me figure something out. Will get back to you guys. I'm going to see if I can get a hold of the financial advisor. thanks