--00000000000002781205e95da426 Content-Type: multipart/alternative; boundary="00000000000002781105e95da425" --00000000000002781105e95da425 Content-Type: text/plain; charset="UTF-8" Hi Regional Directors, We have made important changes to your Medallia account & dashboard. Please review the changes and check out the new dashboard. Please let me know if you have any questions at all! *Changes* 1. *Your account is automatically filtered for your region's feedback* in your dashboard and emailed reports. You'll only see what matters to you! As a part of this change, your historical filters were removed. Instructions on how to create filters are on slides 10-12 . 2. *You have a new dashboard * that allows you to track progress against your Office Team NPS Goal. Your dashboard automatically filters for the current quarter's results so you will be looking at Q3's scores. Breakdown of the new dashboard below. 3. If you want to see all your client feedback, like before, you can click "All Client Feedback" in the blue header. *Office Team NPS Dial* - Your region's Office Team NPS for the current quarter is the number in the middle. Your score will increase if a client rates their satisfaction with their office team a 10 or a 9. A reminder of how NPS is calculated is on slide 11 . [image: image.png] *Business Unit Breakdown*: The Office Team NPS for each business unit in your region is here. This will help you understand the strengths and opportunities in your region. [image: image.png] This shows all your recent ratings for the Office Team Satisfaction Question. You can review the entire response (ratings and comments) like your previous dashboards. [image: image.png] -- Alex Hodges Manager Customer Experience * Please note my email has changed: * ahodges@thekey.com TheKey.com [image: TheKey] --00000000000002781105e95da425 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Regional Directors, We have made imp= ortant changes to your Medallia account & dashboard. Please review the = changes and check out the new dashboard. Please let me know=C2=A0if you hav= e any questions at all! Changes 1. Your account is automatically filtered=C2=A0for your region'= ;s feedback in your dashboard and emailed reports. You'll only see = what matters to you! As a part of this change, your historical filters were= removed. Instructions on how to create filters are on sl= ides 10-12 . 2. You have a new dashboard that allows you to track pro= gress against your Office Team NPS Goal. Your dashboard automatically filte= rs for the current quarter's results so you will be looking at Q3's= scores. Breakdown of the new dashboard below. 3. = If you want to see all your client feedback, like before, you can click &qu= ot;All Client Feedback" in the blue header. Office Team NPS Dial - Your region's Office Team NPS for the curr= ent quarter is the number in the middle. Your score will increase if a clie= nt rates their sat