----==_mimepart_67a6666428969_50a3fda5c3ce4a41655662 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Joey and Tim: I checked with Rogers, and Joey's line is eligible for= an "upgrade". Our other carriers provide a discount with this sort of "upg= rade" but Rogers does not. The iPhone 15 Pro Max is currently out of stock,= with no ETA, but we can submit the order and Rogers will ship when they ha= ve stock again. This cost is $1644 total, split across 24 invoices at $42.3= 1 a month. Rogers does have the iPhone 15 =C2=A0in stock for $1027 total, c= harged $26.42/month. Ordering from Rogers is rarely quick, but please let m= e know which path would be preferred, and I will get the order submitted. = Thank you, Aaron Worob Network/Systems Administrator aaron.worob@th= ekey.com =20 =20 On Fri, 7 Feb at 2:18 PM , Timothy Thomas wrote: Hi Aaron, =20 We've got a large credit still pending on the Rogers account. Should be fi= ne to get some new devices. My iphone 14 is pretty beat up as well.=C2=A0=20 =20 I've seen the refurbished phones out there and some are in rough shape. It= 's definitely a point of contention for some GMs=20 =20 Thanks=20 =20 =20 =20 On Fri, Feb 7, 2025 at 1:02=E2=80=AFPM Aaron Worob = wrote:=20 =20 =20 =20 =20 Hi Joey,=C2=A0=20 =20 We do not have any of the iPhone 15 Pro Max models on-hand. The few that w= ere purchased came as part of a deal with our US-based carrier, and were ap= proved for only a small group of users. Since your line is with Rogers, tha= t makes the process quite a bit more difficult and significantly more costl= y. =E2=80=8BI=E2=80=8B'll speak with my management, and see what we can do.= =C2=A0=20 =20 =20 =20 =20 Thank you,=20 Aaron Worob=20 Network/Systems Administrator=20 aaron.worob@thekey.com=20 =20 =20 =20 =20 On Fri, 7 Feb at 12:11 PM , Subham Banerjee wrot= e: =20 =20 Hi Joseph,=20 =20 Thank you for sharing all the details,=C2=A0=20 I am escalating the ticket to my senior level for check from their end and= resolve your issue. =20 =20 =20 =20 =20 Warm Regards,=20 =20 Subham Banerjee=20 Senior Service Desk Engineer=20 =20 Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com =20 TheKey.com=20 =20 =C2=A0 =20 =20 We are Happy to Assist You!=20 =20 =20 =20 =20 =20 On Fri, 7 Feb at 12:07 PM , JosephTaylor wrote: Good Morning Subham, This is the information = for my current cell phone:=20 Telephone Details: iPhone 12 Make and Model of the handset:=C2=A0No heads= et TheKey Provided mobile (yes/no):=C2=A0Yes Sl. No.:=C2=A0DNPH31KY0F00=C2= =A0(This is the serial number) Area Code :=C2=A0514 =20 =20 Office Location: Montreal (Canada) -=C2=A04464 Saint-Catherine St W, Westmo= unt, Quebec H3Z 1R7 Cell Phone Number: 514-594-3642 Shipping Address (Resid= ential): Apt #102 - 3835 Bd Decarie, Montreal, Quebec, H4A 3J6 ------------= --------------------------------------------------------------------- I wo= uld like to keep the cell phone number but please confirm y