Telephone Policy

From
Karla Hodge <khodge@thekey.com>
To
Emily Swackhamer <emily.swackhamer@thekey.com>, Sarah Tenny <sarah.tenny@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Wed, 26 Feb 2025 14:14:12 -0600
Folder
INBOX
--000000000000129c3a062f1138f2 Content-Type: text/plain; charset="UTF-8" Good evening just reaching out because I had the conversation with Sarah about the Kurtzman. I just want to make sure I am crystal clear with I am asking a caregiver. We are reaching the policy and procedures in orientation to not share any personal information with the clients as far phone numbers and address. Now I am getting asked to go back and retract what I am teaching them to satisfy one client? Or is this going to be removed from policy and this can now be for all clients because this is not the first client we have had who has wanted caregivers phone numbers. Also we are speaking in a POC who never calls with any schedule changes and we do not charge them when they do not cancel with the office in the required time frame because he calls the caregivers. --000000000000129c3a062f1138f2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good evening just reaching out because I had the conversa= tion with Sarah about the Kurtzman. I just want to make sure I am crystal c= lear with I am asking a caregiver. We are reaching the policy and procedure= s in orientation to not share any personal information with the clients as = far phone numbers and address. Now I am getting asked to go back and retrac= t what I am teaching them to satisfy one client? Or is this going to be rem= oved from policy and this can now be for all clients because this is not th= e first client we have had who has wanted caregivers phone numbers. Also we= are speaking in a POC who never calls with any schedule changes and we do = not charge them when they do not cancel with the office in the required tim= e frame because he calls the caregivers.=C2=A0 --000000000000129c3a062f1138f2--

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