--000000000000d6a64c0625b489c8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, As you prepare for the monthly operations review, I have compiled key insights regarding our performance for September and October. *Calgary September Stats* - Client Starts: 5 - August Billing Hours: 9159 - August Billing Revenue: $352,220 - September caregiver margin: 50% (even with the CDHC match program) - Radio Revenue for August $12,620 - Gross profit margin: 39.7% - AEBITDA: 21.3% *Calgary October Stats* - Client Starts: 5 (More to come) - August Billing Hours: 9492 (Projected) - August Billing Revenue: $369,503 (Projected) - Calgary is projected to have the largest revenue month of the year in October. - October caregiver margin: 51% (even with the CDHC match program) - Radio Revenue for October $13,528 Projected. - Gross profit margin: N/A - AEBITDA: N/A *Calgary **Opportunities September and October (Wins):* 1. Active Client Engagement: We engaged with 77 unique clients in September, a slight increase from August. This number rose to 80 unique clients in October (and is still counting), indicating a positive upward trend. This underscores our effectiveness in retaining a core client bas= e, which is crucial for sustainable growth. 2. Radio Revenue also showed growth, with $12,620 in August and a projected $13,528 for October, indicating our radio marketing strategies are yielding positive results. 3. Consistent Caregiver Margin: Despite the challenges posed by the CDHC match program, the caregiver margin in September and October was 50%. 4. The AEBITDA as a percentage of total revenue is approximately 23.96%. It increased from approximately 23.94% in August to 23.96% in September, reflecting an upward trend in operational efficiency or cost control. 5. Consistent Revenue Growth: For October, we reported weekly shift revenue of $80,000 plus a solid caregiver margin of 51%. This performance reflects our ability to maintain a consistent income stream despite ongoing challenges. 6. Medallia Client score average of 8.63% positive for September. 7. Medallia Caregiver score average of 8% positive for September. Calgary Challenges September and October (Losses): 1. Revenue Decline: In September, our total revenue saw a slight decline of approximately $2,548 compared to the previous month. This decrease highlights the need for a thorough analysis of our client acquisition strategies. We are currently evaluating our outreach efforts and identifying potential areas for improvement to enhance client recruitmen= t. Fortunately, the outlook for October appears more favourable. 2. Caregiver Wages Increase: Caregiver wages increase, which, if not controlled, may affect future profitability. To address this, we are reviewing our wage structures and freezing any increases. 3. Client Deactivations: We faced several client deactivations due to various factors, such as clients moving to care facilities or passing away. To mitigate thi