--0000000000000ab93f05f89b5169 Content-Type: multipart/alternative; boundary="0000000000000ab93d05f89b5168" --0000000000000ab93d05f89b5168 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I'm going to review once Randi is out of quickbooks. From just looking at the email below, I believe the invoice for Floralies Lachine got transferred to Belvedere Lachine file (9k invoice) I will review further and address this with Vincent. In regards to training. We had went through all material multiple times with Vincent also provided all the training material with videos. I will speak to him as to where the discrepancy is and if hes having a hard time with billing. For mtl billing there are alot of moving parts and manuel adjustments which can lead to mistakes here and there. We are hoping to transition to netsuite in the couple months , maybe earlier depending on other sites. Once we transition we will have a smoother automatic billing process with less manual entry which in result wont have many human errors. Thank you, On Wed, Apr 5, 2023 at 2:20=E2=80=AFPM Timothy Thomas wrote= : > Hi Ali, > > It seems that Vincent could really benefit from some additional training. > He's unable to answer any client questions while dealing with collections > calls. Perhaps he should do some shadowing with office staff? > > Thoughts? > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Wed, Apr 5, 2023 at 1:56=E2=80=AFPM > Subject: Fwd: accounting at home care > To: Timothy Thomas > > > From Nikita. Call me if you can before pipeline > > ---------- Forwarded message --------- > From: Nikita Moreau > Date: Wed, Apr 5, 2023 at 1:47=E2=80=AFPM > Subject: Fwd: accounting at home care > To: Joey Taylor > > > sos > -- > > *Nikita Moreau* > > Staffing Manager / Gestionnaire du personnel > > nmoreau@TheKey.com > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > > > > > ---------- Forwarded message --------- > From: Jane Fyfe > Date: Wed, Apr 5, 2023 at 1:46=E2=80=AFPM > Subject: accounting at home care > To: Nikita Moreau > > > Hi Nikita > > Is there a new person in accounting ? > > We received an invoice for close to 9000.00 that was not ours and when I > spoke with accounting (he called me) He did nto seem to understand that w= as > not our invoice. He said he did not know who it belonged to and I said i= t > does not belong to us. I told him to contact you. > > Now there are changes to our invoices that now say your staff is working > 8.5 hours instead of 8 hours? > > There was no warning that the manner we were being billed was changing. > We have spreadsheets on our end that we need to fill in for agency staffi= ng > and this should have been communicated to us. > > Can you clarify for me? > > Thanks > > Jane > > > > *Jane Fyfe* > > *Directrice des services de sant=C3=A9* > > > *CHART**Well Belvedere de Lachine**, * > > *3000 rue Notre Dame,* > > Montr=C3=A9al, Qc H8S 2H1 > > 514-639-7776 p. 559 jafyfe@char