This is a multipart message in MIME format. ------=_NextPart_000_6EA5_01DB62FA.B76DE420 Content-Type: multipart/alternative; boundary="----=_NextPart_001_6EA6_01DB62FA.B76E0B30" ------=_NextPart_001_6EA6_01DB62FA.B76E0B30 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable In order for her to use the corporate account her email address should = be TheKey email. =20 Anotte Francois=20 =09 Disbursements Sr. Director anotte.francois@thekey.com=20 =09 =09 =20 =20 =20 From: Abby Cnossen =20 Sent: Thursday, January 9, 2025 4:14 PM To: Timothy Thomas Cc: Anotte Francois ; Midwestleadership = Subject: Re: Access to Ubers Update =20 She does not remember the number. I will see if she can look it up in = old emails somehow. =20 On Thu, Jan 9, 2025 at 2:29=E2=80=AFPM Timothy Thomas > wrote: What's the number? I can see if IT can help recover the number = temporarily to unlock the account.=20 =20 @Anotte Francois otherwise can we = not create a new account for her under a different email address? =20 On Thu, Jan 9, 2025 at 2:25=E2=80=AFPM Abby Cnossen > wrote: Her account is connected to her old work number. Anotte is not able to = change that. The code required to log in goes to the old work number.=20 =20 Abby Cnossen Manager of Quality and Service Call or text: 616-271-8243 TheKey.com =20 =20 On Thu, Jan 9, 2025 at 1:40=E2=80=AFPM Timothy Thomas > wrote: What is the issue for Julianna? Is it that her cell phone is tied to = another Uber account? I know that's been a problem in the past.=20 =20 On Thu, Jan 9, 2025 at 1:37=E2=80=AFPM Abby Cnossen > wrote: Hello, =20 Anotte and I met today with moderate success. Thivyah, Ali, Carrie, = Lluvia, Karla, Pat, Ashley, and I now have access to all five states in = our region. This access will enable the group to set up Ubers to be = billed correctly. However, Carrie and Julianna are still unable to log in. Unfortunately, = there is no available workaround for Julianna at this time. I=E2=80=99ve = asked her to contact me directly so I can assist in setting up Ubers for = her in the interim. As for Carrie, a new invite email has been sent. I=E2=80=99ve also = requested that she reach out to me for assistance with logging in when = she has availability. Anotte and I will meet again next week to continue troubleshooting, as = Anotte is currently occupied with year-end responsibilities. Thank you, --=20 Abby Cnossen Manager of Quality and Service Call or text: 616-271-8243 TheKey.com =20 --=20 Abby Cnossen Manager of Quality and Service Call or text: 616-271-8243 TheKey.com ------=_NextPart_001_6EA6_01DB62FA.B76E0B30 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <o:shapedefaults v:ext=3D