--0000000000006e6a170620387ba0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim! Team, Here is a rough draft spreadsheet that indicates the new ring groups as of 8/26. Please take a look at each of your tabs and make any changes to the table under "update effective 8/26" that you see appropriate. Please have this completed by EOD Thursday, 8/22. Thank you! On Wed, Aug 21, 2024 at 2:35=E2=80=AFPM Timothy Thomas wrot= e: > Hi again, > > In addition, as of August 26th, any offices currently receiving schedulin= g > assistance from the call center during business hours will need to take > over all scheduling duties. Please ensure that your teams are fully > prepared to handle this responsibility starting on that date. > > If you have concerns, please let me know. > Thanks > > On Wed, Aug 21, 2024 at 3:55=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi team, >> >> As part of our ongoing commitment to enhancing the client experience, I >> would like to inform you of an important change regarding our call handl= ing >> procedures that will take effect on September 3rd. >> >> Starting on this date, the call center will no longer be providing backu= p >> support during business hours. Instead, all calls will be routed directl= y >> to your respective offices. It is essential that we ensure every call is >> answered promptly to maintain the high standard of service our clients >> expect. In the event that a call cannot be answered immediately, it will= be >> directed to the office voicemail. To ensure smooth operations, we are in >> the process of creating a Standard Operating Procedure (SOP) for managin= g >> these voicemails efficiently. >> >> I strongly encourage you to coordinate with your and teams and ensure >> that they are fully prepared to handle the increased call volume. This >> change is a significant step towards improving our responsiveness and >> overall client satisfaction. >> >> Please let me know if you have any questions or require further >> clarification. >> >> Thanks >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000006e6a170620387ba0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim! Team, Here is a rough draft spreadsheet that indicates the new ring groups a= s of 8/26.=C2=A0 Please take a look at each of your tabs and make any chang= es to the table under "update effective 8/26" that you see approp= riate.=C2=A0 Please have this completed by EOD Thursday, 8/22. Thank you= ! On Wed, Aug 21, 2024 at 2:35=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi again, In addition, as of August 26th, any offices currently receiving s= cheduling assistance from the call center during business hours will need t= o take over all scheduling duties. Please ensur