--0000000000001cdfb9062d94fa22 Content-Type: multipart/related; boundary="0000000000001cdfb9062d94fa21" --0000000000001cdfb9062d94fa21 Content-Type: multipart/alternative; boundary="0000000000001cdfb7062d94fa20" --0000000000001cdfb7062d94fa20 Content-Type: text/plain; charset="UTF-8" Good afternoon everyone, We have overhauled the Weekly Performance Report in order to bring visibility to all sites' performance across key metrics that will drive growth, and the week-over-week improvement in these areas. As you will see in the attached PDF (page 2), all sites are being measured across 5 metrics: 1) Revenue: Change in Trailing 4 week total revenue vs. the prior 4 weeks 2) Billed Hours: Change in Trailing 4 week billed hours vs. the prior 4 weeks 3) Census: Change in avg. Trailing 4 week client count vs. the prior 4 weeks 4) Tier 1 Starts vs. Churn: Total Tier 1 Starts less Total Tier 1 Churn over the trailing 8 weeks (with 2 week lag) 5) Assessment to SOC Conversion: conversion rate over the trailing 8 weeks (with 3 week lag) Page 1 of the attached provides an overall ranking of the 56 sites included in the Operational Incentive Plan and is also broken down by small ( $10M) sites; as well as within each Region. Beginning next week, I will also indicate the change in overall rank from prior week. Congratulations to the overall Top 10 Sites (with ties) for the week of 1/27/25: [image: image.png] Please look for this email on Thursday afternoon / Friday morning moving forward. Have a great weekend, everyone! *Kevin Murray* Chief of Staff & SVP, Data & Analytics | *TheKey* Mobile: 225-368-6471 [image: TheKey] --0000000000001cdfb7062d94fa20 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon everyone, We = have overhauled the Weekly Performance Report in order to bring visibility = to all sites' performance across key metrics that will drive growth, an= d the week-over-week improvement in these areas.=C2=A0 As you will see in t= he attached PDF (page 2), all sites are being measured across=C2=A05 metric= s: 1) Revenue: Change in Trailing 4 week total rev= enue vs. the prior=C2=A04 weeks 2) Billed Hours: Change in Traili= ng 4 week billed hours vs. the prior=C2=A04 weeks 3) Census: Change in avg. Trailing 4 week client count vs. the p= rior=C2=A04 weeks 4) Tier 1 Starts vs. Churn: Total Tier 1 Starts= less Total Tier 1 Churn over the trailing 8 weeks (with 2 week lag)=C2=A0 5) Assessment to SOC Conversion: conversion rate over the trailin= g 8 weeks (with 3 week lag) Page 1 of the attached= provides an overall ranking of the 56 sites included in the Operational In= centive Plan and is also broken down by small (<$4M annual revenue), med= ium ($4-$10M), and large (>$10M) sites; as well as within each Region.= =C2=A0 Beginning next week, I will also indicate the=C2=A0change in overall= rank from prior week. Congratulations to the over= all Top 10 Sites (with ties) for the week of 1/27/25: Please look