--Apple-Mail-98B01A95-A7DF-4422-98E2-0D0CE434D039 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks yes for sure.=20 Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 > On Aug 20, 2019, at 5:46 PM, Timothy Thomas wr= ote: >=20 > Hi guys, >=20 > After having been disappointed on a few introductory visits lately I think= it's important that we try and learn from this and do our best to avoid it m= oving forward. >=20 > I would ask that you all personally touch base with your caregivers by tel= ephone the day of your intro visits, or the day prior if it's first thing in= the morning. Make sure they understand the importance of being on time and k= now the protocol of where to meet you. Explain that if they get lost or requ= ire directions that they need to call the office right away. First impressio= ns are very important. >=20 > Thanks! >=20 > --=20 >=20 > Timothy Thomas=20 > Directeur de soins et d=C3=A9veloppement / > Director of Client Care & Development=20 > Tel: 514.907.5065 | Fax: 514.221.4265=20 > tt@homecareassistance.com | Homecareassistancemontreal.ca >=20 --Apple-Mail-98B01A95-A7DF-4422-98E2-0D0CE434D039 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks yes for sure. Maria Licoudis RN Care Manag= er mlicoudis@h= omecareassistance.com Office:514-907-5065 = = On Aug 20, 2019, at 5:46 PM, Timothy Thomas < tt@homecareassistance.com > wrote: Hi guys, After having been disappointed on a few introductory visits lately I t= hink it's important that we try and learn from this and do our best to avoid= it moving forward. I would ask that you all person= ally touch base with your caregivers by telephone the day of your intro visi= ts, or the day prior if it's first thing in the morning. Make sure they unde= rstand the importance of being on time and know the protocol of where to mee= t you. Explain that if they get lost or require directions that they need to= call the office right away. First impressions are very important. Thanks! -- Timothy T= homas <img src=3D"https://lh4.googleusercontent.com/0x6NeEQ