--00000000000008a0240618925638 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Elizabeth, I don't believe this was EFT, it's a wire payment. She was a client before I started with TheKey so this has been set up for a long time. Would something be different for a wire payment? On Thu, May 16, 2024 at 9:34=E2=80=AFAM Elizabeth Clark = wrote: > Hi Joey > > Do you happen to know more about her last payment that did something > different? We don=E2=80=99t have the ability to change where an etransfer= is sent, > and she doesn=E2=80=99t have to use VP as we=E2=80=99ve shared on calls, = so I want to make > sure we=E2=80=99re compartmentalizing her feedback and deescalating where= we can. > > She can get the email, view the PDF attached, and send etransfer like > usual (although we are going to redirect those to the Vancouver bank here > shortly). > > Any additional context you can provide would be super helpful, especially > if her English is a bit limited. > > Happy to get on a conference call with her and you too, if needed. > > > Pardon my brevity, Sent from my iPhone > > On May 16, 2024, at 6:29=E2=80=AFAM, Joey Taylor = wrote: > > =EF=BB=BF > Good Morning, > > I have an issue with a current client (tier 1 VIP client). They normally > pay by wire transfer. Her last payment did something different and she is > very upset (it went to a different area and she does not understand). She > wants to continue paying by wire. > > The caller is Lise who handles the Monty family finances. She speaks some > English. She would like a call back from someone from billing to explain > what happened and the process going forward with her wire transfers. She = is > not a fan of VersaPay as it's complicated for someone her age she > expressed. > > Lise: 514-972-0900 > > If someone can call her urgently who has access to all this information. > > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000008a0240618925638 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Elizabeth, I don't believe this was EFT, it= 's a wire payment. She was a client before I started with TheKey so thi= s has been set up for a long time.=C2=A0 Would something=C2=A0be differ= ent for a wire payment? On Thu, May 16, 2024 at 9:34=E2=80=AFAM Eliza= beth Clark < eclark@thekey.com &g= t; wrote: Hi Joey Do you happen to know more about her= last payment that did something different? We don=E2=80=99t have the abili= ty to change where an etransfer is sent, and she doesn=E2=80=99t have to us= e VP as we=E2=80=99ve shared on calls, so I want to make sure we=E2=80=99re= compartmentalizing her feedback and deescalating where we can.=C2=A0 = She can get the email, view the PDF attached, and send = etransfer like usual (although we