--0000000000005792f6061fac4b5a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve and Tim, Based on our conversation today, I drafted a letter to send to the client's son. Let me know what you think "Dear Fabio, I hope this message finds you well. I am writing to clarify our billing practices regarding the hours of care provided by our caregivers, especially in light of your current engagement with Cheques Emploi services= . After consulting with our legal department, we would like to inform you that despite the CLSC's payment for four hours per week of care (out of the total 20 hours provided), we retain the right to bill you for the difference between the CLSC rate ($19 per hour) and our standard rate ($40.39). This is due to the fact that the caregiver remains our employee, and our agency is responsible for various backend services essential to your care. These services include background checks, scheduling software, clock-in and clock-out functionalities, care notes documentation, and the support of our client success team (Dominique Jacobs). Additionally, I want to bring to your attention that our agreement includes a solicitation clause that imposes a fee of $10,000 if a caregiver from our agency is solicited by a family. Since we provided this caregiver to you before your engagement with Cheques Emploi services, we need to ensure that we uphold this clause in our agreement. Therefore, should we decide not to charge you for the difference in rates, it could result in a breach of this solicitation clause. We value your understanding and cooperation in this matter, and we are here to address any questions or concerns you may have regarding our billing process or the terms of our agreement. Thank you for your continued partnership. Sincerely," Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --0000000000005792f6061fac4b5a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve and Tim, Based on our conversation today= , I drafted a letter to send to the client's son. Let me know= what you think "Dear Fabio, I hope this message finds y= ou well. I am writing to clarify our billing practices regarding the hours = of care provided by our caregivers, especially in light of your current eng= agement with Cheques Emploi services. After consulting with our lega= l department, we would like to inform you that despite the CLSC's payme= nt for four hours per week of care (out of the total 20 hours provided), we= retain the right to bill you for the difference between the CLSC rate ($19= per hour) and our standard rate ($40.39). This is due to the fact that the= caregiver remains our employee, and our agency is responsible for various = backend services essential to your care. These services include background = checks, scheduling software, clock-in and clock-out functionalities, care n= otes documentation, an