----==_mimepart_6500cccdb39ac_1d82afe253ee2e0415249c6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Tim and Cheryl, Wanted to advise that i have been in contact with = Carol Marrus' POA Naomi Kriss and have updated their payment terms and ex= plained that they would still be invoiced on a weekly basis but the payme= nts would not occur until after 2 weeks to provide ample time for review = and ensure the account is funded to cover the invoices. Naomi did wan= t to discuss their current Billing rates and explore the possibility of c= hanging them to a preferred rate and i advised that would need to be a co= nversation with our office partners. Can you guys giver her a call at you= r earliest convenience to discuss please? Thank you, Help Desk Man= ager Billing@thekey.com 866-226-1702 = = On Wed, 30 Aug at 11:47 AM , Poulami Shah wrote: Hi Billing Team, = Our client Carol Marrus's daughter Naomi reached out to me and said that= she has noticed some unusual activity on her account which she doesn't s= eem to understand. = Could you please call her back and provide some clarification. You can r= each her at 416-303-3103, she is copied on this email too. = = = Best regards = Pauli Shah = Client Success Manager = Direct: 289-412-1441 = Office: 905-337-1200 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6500cccdb39ac_1d82afe253ee2e0415249c6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable HI Tim and Cheryl, Wanted to advise that i have been in contact with Carol = Marrus' POA Naomi Kriss and have updated their payment terms and explaine= d that they would still be invoiced on a weekly basis but the payments wo= uld not occur until after 2 weeks to provide ample time for review and en= sure the account is funded to cover the invoices. Naomi did want to discuss their current Billing rates an= d explore the possibility of changing them to a preferred rate and i advi= sed that would need to be a conversation with our office partners. Can yo= u guys giver her a call at your earliest convenience to discuss please? Thank you, Help Desk Manager Billing@thekey.com 866-226-1702 On Wed, 30 Aug at 11:47 AM , Poulami Shah <= ;poulami.shah@homecareassistance.com> wrote: Hi Billing Team, Our client Carol Marrus's daughter Naomi reached out to me and said = that she has noticed some unusual activity on her account which she doesn= 't seem to understand. Could you please call her back and provide some clarification. You c= an reach her at 416-303-3103, she is copied on this email too. Best regards = Pauli Shah Client Success Manager = Direct: 289-412-1441 Office: 905-337-1200 The= Key.ca =C2=A0=C2=A0 <span style=3D"border:none;display:inline-