--0000000000008fb83005e7289295 Content-Type: text/plain; charset="UTF-8" Thank you! As soon as the requisition is opened, I will ask her to apply to the position in Workday and extend the offer. On Fri, Aug 26, 2022 at 10:50 AM Timothy Thomas wrote: > Here is the candidate's resume. > > ---------- Forwarded message --------- > From: Chandani Patel > Date: Thu, Aug 18, 2022 at 6:07 PM > Subject: Shyanne Hanson - Candidate for Scheduling Position > To: Timothy Thomas , Chuck Terlesky cterlesky@thekey.com> > > > Hi Chuck and Tim, > > I had a very nice prescreen with this applicant Shyanne. Please see below > my notes for her. > > Shyanne has worked at Paramed since May of 2012 to Present. She is looking > to leave as her mother is the director of operations and has now become a > conflict of interest at work. She acknowledged that this is a scheduling > coordinator and that she would be taking a step down from her role as a > Supervisor of Coordination from Paramed. She is currently at a job where > there is no room for growth and has no where to move up in the > organization. She looks forward to a new company and a new challenge that > will be able to support her growth in her career. > > She is looking for a full time position, and does have the flexibility to > work evenings and weekends, she also does overnight on call at paramed so > is used to being on call when needed. She enjoys working in the office as > she feels that it is better when you have a physical presence at work. > > She provided 2 examples of difficult situations 1 client facing and 1 > staff facing: > > Client eg.1) : During covid they had a lot of upset clients who were at a > loss of care hours as caregivers were not willing to work, or drive from > clients home to home. She took that on herself and made sure the client's > concerns were heard and acknowledged. They started to rearrange clients' > care hours based on flexibility to ensure clients weren't at a loss of care > hours by juggling caregivers' schedules who were willing to take on more > hours. > > Caregiver eg. 2) They face an ongoing challenge of caregivers not wanting > to drive anywhere more than 10 -15 minutes away from their home. Constantly > declining shifts. She would have to remind caregivers they are compensated > for their travel time and ask for time from them to build a more consistent > schedule to reduce their travel time. > > I asked her if she could walk me through the process that she uses to deal > with book offs/call offs: her response was, at the time of the sick call, > accept it and remove them from shifts, immediately inform the care supervir > and start looking for a staffing replacement. If a trend of sick calls is > noticed, then they bring it to the attention of the Care supervisor and > they would be the ones to follow up with the staff. > She did acknowledge that each organization is different and may have a > different way of doing things based on the organization's structure and > w