--000000000000b075900609082722 Content-Type: multipart/alternative; boundary="000000000000b0758f0609082721" --000000000000b0758f0609082721 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Vashon Palloo Date: Mon, Oct 30, 2023 at 4:08=E2=80=AFPM Subject: Re: FW: Bambora Returns To: Allison Brennan Cc: Cheryl Cartwright , , Lisa Barker , Michelle Kenaga , Hi everyone, Just giving an update: According to Bambora, the $3,420 being taken out of the account ending in 2123 should be received by 11/1 and come out from their end by today. [image: image.png] On Mon, Oct 30, 2023 at 9:34=E2=80=AFAM Allison Brennan wrote: > HI All > > I will follow up with the client today and let you know > > Vashon said the money wouldnt come out until Nov 1/2 I believe so he may > not know yet. > > I will update you once I know for sure whether our money came out of the > SDC account or not > > Thank you > > Take Care > > > Allison Brennan > > *Client Success Manager* > > > *Office: 519-954-2111* > > *Direct Line: 437-216-2865* > > *Fax: 519-489-1370* > > TheKey.ca > > [image: TheKey] > > > On Sun, Oct 29, 2023 at 9:59=E2=80=AFAM Cheryl Cartwright > wrote: > >> We were asked to hold off on this transfer as the client spoke with the >> government agency who may have had an alternative solution to us refundi= ng. >> I am waiting to hear back and should have confirmation tomorrow which wi= ll >> dictate our next steps. >> >> Allison, can you confirm if we have any update here? >> >> Cheryl >> >> On Fri, Oct 27, 2023 at 5:48=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Hi Cheryl, >>> >>> Can you confirm whether you've already sent the etransfer to this clien= t >>> for $3,420? If not, we'd like to try processing the refund through Bamb= ora >>> per Kristy's email below. >>> >>> On Fri, Oct 27, 2023 at 4:45=E2=80=AFPM wrot= e: >>> >>>> Forwarding this along for line of sight. >>>> >>>> >>>> >>>> >>>> >>>> Thanks, >>>> >>>> *Kristy Poyner* >>>> >>>> Billing Manager >>>> >>>> Kristy.Poyner@thekey.com >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> *From:* Sumira Suthesan >>>> *Sent:* Friday, October 27, 2023 11:02 AM >>>> *To:* Kristy Poyner >>>> *Subject:* Bambora Returns >>>> >>>> >>>> >>>> Hi Kristy, >>>> >>>> >>>> >>>> In Bambora for a credit card return, you go to >>>> >>>> reporting/ analysis tab on the left--> transaction report--> select th= e >>>> start and end date range--> select the transaction-->click return >>>> transaction button at bottom of page >>>> >>>> >>>> >>>> >>>> >>>> For an EFT return in Bambora, you go to >>>> >>>> >>>> >>>> Processing tab on the left-->Batch processing-->choose file/upload >>>> return transaction document >>>> >>>> >>>> >>>> >>>> >>>> **Please note, the *refund* upload should have the letter "*C*" >>>> instead of "D" as the