Re: 01/06/25 - Action Required - $69k Open Balance - New Client Audit Results

--000000000000dd8ec2062b32ea05 Content-Type: multipart/alternative; boundary="000000000000dd8ec0062b32ea04" --000000000000dd8ec0062b32ea04 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Morning Alejandro It does and I have uploaded it to the client's profile. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Jan 7, 2025 at 4:02=E2=80=AFPM Alejandro Aponte wrote: > Thank you for the update: > > Does the Canada Trust Company have a document that they can provide us > outlining them as POA over the client so we can have this document upload= ed > in WellSky? > > Regards, > *Alejandro Aponte* > Finance Onboarding Analyst III > (408) 479-8654 > TheKey.com > [image: TheKey] > > > On Mon, Jan 6, 2025 at 6:06=E2=80=AFPM Timon Page = wrote: > >> Hi Alejandro >> >> I have reached out to the POA for Sheila Grosett which is a private trus= t >> run by TD Wealth Management for documentation. I have updated the paymen= t >> info and Michelle Hudgins has been in contact as well regarding payment.= I >> will update you as soon as I hear back. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Mon, Jan 6, 2025 at 4:38=E2=80=AFPM wrote: >> >>> Hello Everyone, >>> >>> >>> >>> I hope you all had a great weekend. >>> >>> >>> >>> Please see the below summary by division for clients in need of >>> attention due to missing or incomplete mandatory documents in accordanc= e >>> with our onboarding process. Also below is a breakdown of the over $69K >>> open balance for these client=E2=80=99s missing documentation listed by= division. >>> Please review and address the document attached in the link below, >>> including any clients with a start month in Oct-Nov 2024 who account fo= r >>> over $15k of these open balances. *The deadline for December >>> commissions is Friday January 10th*, please reach out to Alejandro >>> Aponte, and Jeannie Ortiz with any questions. ***Please note changes ma= de >>> after the updated report has been generated will not be reflected until= the >>> client is re-audited and an updated report is generated. >>> >>> >>> >>> Please click here to review the updated audit tracker. >>> >>> >>> >>> >>> - West Division currently has the largest open balance at over $33k >>> in total with over $4K open for clients with start dates in Oct-Nov = 2024 >>> and has the largest # of clients that have started services in need = of >>> attention at 41. >>> - East Division currently has the second largest open balance at >>> over $20k in total with over $11k open for clients with start dates = in >>> Oct-Nov 2024 and has the second largest # of clients that have start= ed >>> services in need of attention at 21. >>> >>> >>> >>> >>> >>> *Approx $69k open balance due for clients