--00000000000022b40b062e0decd1 Content-Type: multipart/alternative; boundary="00000000000022b409062e0decd0" --00000000000022b409062e0decd0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Thank you for looping me in from what i see Kristy had already completed the credit memo Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Feb 13, 2025 at 12:41=E2=80=AFPM Timothy Thomas wro= te: > Hey Lito, > > Could you help expedite this one as well? No shade against Kristy as I > know you're all doing your best with the resources you have. > > Thanks again! > Tim > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Thu, Feb 13, 2025 at 9:45=E2=80=AFAM > Subject: Re: Montreal Credit - Nicodemo Alfino > To: > Cc: TheKey Billing , Timothy Thomas , > Michelle Schefter > > > Good Morning, > > Yes, the credit is still valid. The client will be issued 3 weeks of > credits (this week being week 2 of 3) due to an overpayment on Cheques > Emploie services. The dates these issues occurred happened from: October > 6th to November 3rd, 2024. > > This is a tier 1 client threatening to end services so unfortunately thes= e > credits do need to be guaranteed on the invoices upon request. Let me kno= w > who I can speak to if this is not the case. > > Please let me know as soon as the credit for last week's invoice has been > issued so I can advise the family. > > Thank you, > > On Wed, Feb 12, 2025 at 8:33=E2=80=AFPM wrote: > >> Hi Joseph, >> >> >> >> I=E2=80=99m currently looking into the delay and will follow up on that = end once >> I have more information. >> >> >> >> In the meantime, I noticed that this client received a credit for a >> similar reason last week. I=E2=80=99ve attached last week=E2=80=99s emai= l communications >> for reference. Please confirm whether this credit request is still valid= . >> If yes, please specify the dates of service being credited for >> documentation purposes. >> >> >> >> Also, please note that clients should not be guaranteed that credits wil= l >> reflect on their invoices immediately upon issuance. Our weekly invoicin= g >> audits, review and finalization processes, and pre-invoicing checks whic= h >> span across all TheKey locations take priority. Credits are processed as >> quickly as possible, with a focus on ensuring they are issued before >> scheduled auto-payments for our net 2 term clients on Fridays. >> >> >> >> >> >> Thank you, >> >> *Kristy Poyner* >> >> Billing Manager >> >> >> >> *Upcoming Time Off:* >> >> *April 4th 2025* >> >> >> >> [image: TheKey] >> >> >> >> *From:* Joey Taylor >> *Sent:* Wednesday, February 12, 2025 4:19 PM >> *To:* TheKey Billing ; Kristy Poyner > kristy.poyner@thekey.com>; Timothy Thomas >> *Subject:* Re: Montreal Credit - Nicodemo Alfino >> >> >> >> Good Afternoon, >> >> >> >> This was not d