--0000000000004b5156061cd76c3a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thanks for the clarification. I will share your response with Cathy from billing and cc you In case she has any further questions. Thanks Tim, Have a great evening! On Tue, Jul 9, 2024 at 5:12=E2=80=AFPM Timothy Thomas wrote= : > This is a complicated one. I believe the client is misunderstanding the > directives from CES. > > The caregiver should not have been paid the full 19 hours as they didn't > work on the holiday. Statutory pay is paid to caregivers in addition to > their hours worked, regardless of whether they work on the holiday or not= . > > Since the caregiver only worked 16 hours, we removed 16 hours of CES from > the bill, not 19. > > We might have to jump on a call with billing to clarify this. Sorry it's > so confusing. > > On Tue, Jul 9, 2024 at 4:52=E2=80=AFPM Kim McConnell > wrote: > >> Hi Tim, >> >> Any chance you would be able to help me out with this one? I am not 100= % >> certain how cheque emploi Works as far as holidays are concerned? >> >> Thank you! >> >> Kim McConnell >> >> Gestionnaire des soins / >> >> Client Success Manager >> >> kim.mcconnell@TheKey.com >> >> 514-907-5065 >> >> TheKey.ca >> >> >> >> >> ---------- Forwarded message --------- >> From: Cathy Saari >> Date: Tue, Jul 9, 2024 at 4:39=E2=80=AFPM >> Subject: Fwd: Erroneous amount charged on invoice 805707 - [#862806] >> To: , >> >> >> Hi, >> >> Carole Gumbley is questioning why the Cheque emploi amount changed. It >> had been $366.13 per week and then last week and this week it dropped to >> $308.32. Can you explain? >> >> Thanks, Cathy >> Billing Help Desk >> billing@thekey.com >> 1-866-226-1702 >> 8:00AM-5:00PM EST Monday-Friday >> >> >> On Tue, 9 Jul at 3:00 PM , 158104 John Gumbley >> wrote: >> Good afternoon, >> I would like to point out *an error regarding your invoice #805707*, >> billing period of June 24 to June 30th, 2024. The caregiver; Eric >> Frimpong, worked 4 days but was paid 5 days since the *statutory holiday >> of June 24th is payable according to the directives I have from Ch=C3=A8= que >> Emploi Service (CES).* >> Thus, my declaration to the CES was for 5 days payable to Mr. Frimpong, >> allotted/payable amount (for that week) was $366.13 and not $308.32 as >> indicated on the attached invoice. >> Consequently, we were erroneously charged $267.68. *The amount should >> have been, $209.87 ($576.00-$366.13)*. >> >> Furthermore, *the same amount/principle should be applied for the >> current billing (July 1st to July 7th, 2024).* Since, *July 1st is also >> a payable statutory holiday* according to the CES directives. To further >> explain and backup my explanations, I have attached the CES directives, >> please see pages 14 to 16 regarding payable days according to The *Act >> Respecting Labor Standards* (Les normes du travail au Qu=C3=A9bec). >> >> Please *rectify upon receipt of this email* the *above mentioned erro