----==_mimepart_68405a2f47908_bdd3ff6d09c947c10580388 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Carolyn, Joey, and Tim,=C2=A0 I just got off the phone with Bell. = We made an "emergency" payment, so service should not be interrupted. I w= as able to login, and see a billing account setup for the older "ap-invoi= ces" e-mail address, and not the newer utility_rent. I'm trying to update= this through Bell right now, but they may require a call from Tim. I wil= l update again as soon as I have more information.=C2=A0=C2=A0 Tha= nk you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.c= om = = On Wed, 4 Jun at 9:59 AM , JosephTaylor wrote: Hey Aaron, It must be.=C2=A0@Timothy Thomas= =C2=A0had set this up months ago. = = = On Tue, Jun 3, 2025 at 5:17=E2=80=AFPM Aaron Worob wrote: = = = = = Hi Carolyn, Joey, and Tim,=C2=A0 = = Do you know if Bell was setup as a vendor with Coupa/AP? If so, the invo= ices should be delivered to our utility_rent@thekey.com to have them paid= by the AP team, and I believe I can update that setting. I am currently = working on making an emergency payment to make sure service is not suspen= ded.=C2=A0 = = = = = Thank you, = Aaron Worob = Network/Systems Administrator = aaron.worob@thekey.com = = = = = On Tue, 3 Jun at 4:03 PM , Trishna Hazowary w= rote: = = Hello Carolyn, = =C2=A0 = Your support ticket #1119742 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1119742. We appreciate your patienc= e and are here to ensure your satisfaction. = =C2=A0 = =E2=80=8B = = Warm Regards, = = = = Trishna Nath = Service Desk Engineer = trishna.hazowary@thekey.com = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = = = = = = = On Tue, 3 Jun at 12:33 PM , Trishna Hazowary w= rote: = = Hi Carolyn,=C2=A0 = = Good Day! Thank you for reaching out.=C2=A0 = I have received your request and will get back to you shortly.=C2=A0 = Your patience is sincerely appreciated. = = = Warm Regards, = = = = Trishna Nath = Service Desk Engineer = trishna.hazowary@thekey.com = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = = = = = = = = = = = = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_68405a2f47908_bdd3ff6d09c947c10580388 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Carolyn, Joey, and Tim,=C2=A0 I just got off the phone with Bell. We made an "emergenc= y" payment, so service should not be interrupted. I was able to login, an= d see a billing account setup for the older "ap-invoices" e-mail address,= and not the newer ut