--000000000000fc90f705b8663582 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. I will read through when on my return flight from BC today. Have a great weekend JS On Fri, Jan 8, 2021 at 8:17 AM Timothy Thomas wrote: > Good morning Jean-Sebastien, > > Please see the response to your questions listed below in red. Maria and > I are available for a call anytime Monday afternoon. > > Best, > Tim > > On Thu, Jan 7, 2021 at 9:54 PM Jean-Sebastien Monty jeansebastienmonty@gmail.com> wrote: > >> Hi Maria & Tim, >> >> After discussion with my brother (cc) regarding your financial proposal, >> we have a few key questions. >> >> First off, please take no offense by the first two, we just believe in >> good governance and would like to understand how your services work and = how >> your staff is remunerated - so that we rest easy on our side knowing all >> the facts. This is very similar to how some of my bigger client contract= s >> are structured in my businesses (also in professional services) >> >> 1. What is the pro vs agency fee split (ie. what goes to the pr=C3=A9po= s=C3=A9 and >> what goes to the agency for overhead & management)? >> > The staff share typically represents 55 - 60% of the billing > rate, however employees have varied salaries based on qualifications and > years of experience. Roughly 18% goes to payroll taxes (including vacatio= n > pay and CNESST) the remainder for overhead, insurance and profit. > >> >> 2. From research and/or past experience, the night rate tends to be les= s >> than the day rate (ie. less to do at night), therefore is the $35/hr a >> blended rate? Or is the pr=C3=A9pos=C3=A9 salary more in day time vs ni= ght time and >> that=E2=80=99s how you can can recoup margin on a 24/7 contract? We have= a flat >> rate and do not charge and premiums based on shift times. I understand >> where you're coming from with regards to nights being discounted, howeve= r >> the public health system pays a premium for night staff (as the pool of >> workers is smaller) therefore we often receive requests on the part of o= ur >> staff for night premiums. This could be attibuted to the private caregiv= er >> vs professional pr=C3=A9pos=C3=A9 that we employ. >> >> 3. Food is not provided by the client and the responsibility of pr=C3= =A9pos=C3=A9, >> correct (ie. they bring their meals)? Please confirm. Yes this is >> correct >> >> 4. Travel is not the responsibility of the client, correct? Please >> confirm. Yes this is correct >> >> 5. When a change in staff needs to be made (ie. someone calls in sick, >> moves on, leaves, doesn=E2=80=99t work out, etc), alternatives are discu= ssed with >> the client (ie. my brother or myself or my father) prior to making the >> change, correct? Yes, should a replacement be needed, either well in >> advance or in a last minute situation, our team would call the client to >> discuss alternatives but rest assured we will never leave your mother >> unatten