This is a multipart message in MIME format. ------=_NextPart_000_081A_01DA333B.3891D7A0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_081B_01DA333B.3891D7A0" ------=_NextPart_001_081B_01DA333B.3891D7A0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There is a client ID on the header of invoices we produce in = NetSuite/Versapay, but the staff should know they support non-integrated = locations so if they can=E2=80=99t =E2=80=9Cfind=E2=80=9D someone = it=E2=80=99s a non-integrated client. As far as I am aware there is no = ID on ClearCare invoices, it=E2=80=99s been a while since I=E2=80=99ve = seen one. Make sense? =20 From: Timothy Thomas =20 Sent: Wednesday, December 20, 2023 11:10 AM To: eclark@thekey.com Subject: Re: FW: Eunice (Liddell) Farrant =20 So there is no client ID? =20 Thanks Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Dec 20, 2023 at 11:31=E2=80=AFAM > wrote: =20 =20 From: Alejandro Aponte > = Sent: Wednesday, December 20, 2023 5:23 AM To: Elizabeth Clark > Subject: Re: Eunice (Liddell) Farrant =20 Hello Elizabeth, =20 I was able to locate a ticket for a call that Alexis took, = ticket#596838. Based on the ticket it seems to be a normal phone call, = they could have confused employee ID with client ID. A refresher on how = we should approach supporting non integrated clients is a good idea!=20 =20 What time works for you, I am showing you have about 15 mins starting at = 12:45 PM EST, does that work?=20 Regards, =20 =20 On Tue, Dec 19, 2023 at 7:33=E2=80=AFPM Elizabeth Clark = > wrote: Hey there. Can we huddle the team for a minute and review this process = to make sure they know what steps to take?=20 =20 =20 Pardon my brevity, Sent from my iPhone Begin forwarded message: From: Elizabeth Clark > Date: December 19, 2023 at 4:29:47=E2=80=AFPM PST To: Timothy Thomas > Cc: Joey Taylor = > Subject: Re: Eunice (Liddell) Farrant =EF=BB=BFSorry I was back to back all day. They=E2=80=99ve been = supporting non integrated locations for a while now and they know that, = the integration to Versapay doesn=E2=80=99t change that so it=E2=80=99s = a coaching opportunity. =20 I will address with the whole team tomorrow.=20 Pardon my brevity, Sent from my iPhone =20 On Dec 19, 2023, at 12:50=E2=80=AFPM, Timothy Thomas > wrote: =EF=BB=BF I ended up calling Scott. =20 The helpdesk rep was not able to find his mother's account with any = information other than his email address. Why would that be? =20 Also they asked him for his client number...will that be visible on the = new versapay invoices? How do clients receive this? =20 Thanks! =20 On Tue, Dec 19, 2023 at 11:08=E2=80=AFAM Timothy Thomas > wrote: Hey Elizabeth, =20 Our first interaction with the help desk following our Versapay email = does not instill a lot of confidence. Could you look into this please = and perhaps have a knowledgeable team membe