--Apple-Mail=_CE6908E6-AD8D-479F-B0D9-DB7066710EAD Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Thank you- we appreciate the support. Kelly > On Aug 23, 2023, at 3:20 PM, Timothy Thomas wrote: >=20 > Hi Kelly, >=20 > I appreciate the detailed response.=20 >=20 > We will investigate option two and if that is not feasible we will = cover the additional OT cost.=20 >=20 > Keep you posted, > Tim >=20 > On Wed, Aug 23, 2023 at 8:53=E2=80=AFAM Kelly Leigh Casey = > wrote: >> Good morning, >>=20 >> I had a discussion with the family and we would like to have you = explore: >>=20 >> 1) Consider having agency pay the overtime, as your role is = coordination of staff and ensuring the staff model works for both the = person supported (my mom) and staff retention.=20 >>=20 >> 2) If not, work with existing staff team (coordinate schedule) = rather than introduce new faces. For example- increase Sherri hours to = reduce Foluke evening hours. Result- no overtime.=20 >>=20 >> In the meantime, as a family: >>=20 >> 1) We will be approaching our current team and asking them to = increase their hours- which will reduce the overtime and agency hours = but solve the overtime problem while maintaining familiar faces. >>=20 >> 2) We will begin exploring a live-in caregiver for overnight and = evening hours. Reducing the role of the agency but ensuring our mother = has a consistent and familiar face in the home at all times. >>=20 >> We appreciate your support and continue to really like the staff you = have provided to date. We are looking forward to your response regarding = these options. >>=20 >>=20 >> With thanks, >>=20 >> Kelly >>=20 >>=20 >>=20 >>> On Aug 22, 2023, at 3:25 PM, Timothy Thomas > wrote: >>>=20 >>> Hi Kelly, >>>=20 >>> As you discussed with Maria earlier today we need to modify the = schedule and introduce a new member to your care team. The current = schedule contains overtime which we can no longer support. >>>=20 >>> Foluke currently works 47.5 hours per week >>> Ngozi currently works 46 hours per week.=20 >>>=20 >>> Rest assured that we have talented caregivers available to join the = rotation. Should you wish to avoid the addition of another team member, = we will need to begin charging you 13.5 hours of OT per week. That will = result in an additional $256.50 charge per week. >>>=20 >>> Best regards, >>> Tim >>>=20 >>> --=20 >>> Tim Thomas >>> Head of Canada Division >>> Please note my email has changed: >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > --Apple-Mail=_CE6908E6-AD8D-479F-B0D9-DB7066710EAD Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Thank you- we = appreciate the support. Kelly On Aug 23, 2023, at 3:20 PM, Timothy Thomas = <tt@thekey.com> wrote: Hi = Kelly, I appreciate the detailed = response. We wi