--0000000000003802c6062ced2344 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kathryn, That sounds good. Tim and I will handle the meeting today. I'll be sure to update you on the outcome. Thanks, Chuck On Thu, Jan 30, 2025 at 7:08=E2=80=AFAM Kathryn Nester = wrote: > Hi Chuck, > > I don=E2=80=99t think it=E2=80=99s necessary for today=E2=80=99s conversa= tion but I think if the > poor performance continues it would be best to have me sit in for the nex= t > warning. > > That being said if you would feel more comfortable with me attending > today, I absolutely can. > > Thanks > Kathryn > -- > > Kathryn Nester > > HR Generalist > > ___________________ > > > 647-932-5787 > > > I am in the Eastern Time Zone and am sending this email at a time that > suits my work schedule; please do not feel obligated to reply outside of > your working hours. > > > TheKey.ca > > > [image: TheKey] > > On Jan 30, 2025, at 8:42=E2=80=AFAM, Chuck Terlesky wrote: > > =EF=BB=BF > > Kathryn - our call is at 8:45 am MST today - I forgot to ask if you wante= d > to attend. > > Let me know and I can add you to the invite. > > Chuck > > On Wed, Jan 29, 2025 at 10:51=E2=80=AFAM Kathryn Nester > wrote: > >> Hi Chuck, >> >> I made the edits. Here is the updated link to the saved form: >> https://thekeytest.formstack.com/forms/corrective_action?i-17274299-CCkC= NKJ8TV >> >> You should be able to sign it and submit it once ready but providing the >> link for a blank form below for you in case it causes further issues and >> needs to be transferred to a new one. >> >> https://thekeytest.formstack.com/forms/corrective_action >> >> thanks, >> Kathryn >> >> >> On Wed, Jan 29, 2025 at 12:28=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Hi Kathryn, >>> >>> I would like to make changes to the form, although it won't save for me= . >>> Can you please copy and paste this verbiage into the form for more clar= ity? @Dennis >>> Fancy feel free to change the Winnipeg part. >>> >>> Performance: >>> >>> Over the weekend, during Shyanne's on-call shift for Calgary on >>> Saturday, January 25th, she did not respond to an emergency scheduling >>> email for Sharon Walsh or follow up on the email after it was sent. It >>> wasn't until 4 hours later, when the client reached out again and anoth= er >>> email was sent, that Shyanne followed up. >>> >>> In addition to this, in Winnipeg, a prospective client called inquiring >>> about services; while the call was answered, the gentleman was told he >>> would receive a follow-up email, which he did not receive the email and= the >>> inquiry was not mentioned during Monday handoff for the team to follow = up >>> on. >>> >>> Not following up with current clients or potential clients risks our >>> reputation and how reliable clients view us. The delay in follow-up wit= h a >>> current client or potential client risks us not being able to fill a sh= ift, >>> loss in revenue, or clients looking elsewhere for assistance. We