--000000000000f0e80305ea4a329d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. I will follow up today and explain once more. On Wed., Oct. 5, 2022, 9:10 a.m. Timothy Thomas, wrote: > Sorry about that, the email was from Leslie Sarchuk > > On Tue, Oct 4, 2022 at 6:18 PM Cheryl Cartwright > wrote: > >> That's what I had thought. It would be helpful to know who reached out t= o >> you Tim. Was it his wife? As I said, I will follow up again to make sure >> she remembers the extra charges. >> >> Thanks for your help Lindsey with providing this feedback. >> >> -C >> >> On Tue, Oct 4, 2022 at 5:05 PM Lindsey Fancy wrote: >> >>> Derek Fewer wouldn't call and doesn't handle any of his own affairs. >>> >>> Sent from my iPhone >>> >>> On Oct 4, 2022, at 4:57 PM, Cheryl Cartwright >>> wrote: >>> >>> =EF=BB=BF >>> No I spoke with her before. Did the email come from him directly? It's >>> possible he doesn't know I spoke with his wife? This is a brian injury >>> client I believe. >>> >>> I'll reach back out to Leslie regardless. >>> >>> Cheryl >>> >>> On Tue., Oct. 4, 2022, 3:51 p.m. Timothy Thomas, wrote: >>> >>>> It says September 28th on my note. Did you speak to them after that >>>> date? >>>> >>>> On Tue, Oct 4, 2022 at 4:25 PM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Hi, >>>>> >>>>> I didn't realize Derek Fewer is attached to Leslie Sawchuck. I did >>>>> speak with her regarding her billing. This was not a mistake. They ha= d >>>>> added several live in shifts to their schedule which increased the am= ount >>>>> substantially. I went through each invoice with her and she was clear= what >>>>> happened. >>>>> >>>>> Are they asking about this again? Happy to speak with her once more i= f >>>>> needed. >>>>> >>>>> Cheryl >>>>> >>>>> On Tue., Oct. 4, 2022, 3:05 p.m. Cheryl Cartwright, >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Hi Timothy and Lindsey, >>>>>> >>>>>> You received communication about this from me? I have sent a few >>>>>> emails regarding my involvement in sorting billing issues but I don'= t have >>>>>> one on Derek Fewer. No one has brought this issue to my attention. I= can't >>>>>> speak to these transactions. >>>>>> >>>>>> Cheryl >>>>>> >>>>>> On Tue, Oct 4, 2022 at 1:51 PM Timothy Thomas wrote: >>>>>> >>>>>>> Hi Lindsey, >>>>>>> >>>>>>> Did you see this communication - >>>>>>> >>>>>>> I have a question about a recent debit from home care assistance. >>>>>>> There was a debit for around $2000 on September 9 and now there is = one on >>>>>>> September 20 for just over $4000. I can=E2=80=99t imagine why there= would be a >>>>>>> $4000 debit in a two week period. Could you please look into this? = It=E2=80=99s >>>>>>> caused my Homecare account to go into overdraft with a $20 interest= charge. >>>>>>> >>>>>>> Thank you >>>>>>> >>>>>>> -- >>>>>>> Tim Thomas >>>>>>> Head of Canada Division >>>>>>> *Please note my email has changed:* >>>>>>> tt@TheKey.com >>>>>>> (514)