--0000000000008d66fc05ec835270 Content-Type: text/plain; charset="UTF-8" Support confirmed she did! They are investigating but thank you for flagging with me. I'm also talking to them about the lag from Clear Care. Tori said "New shifts push in 60-90 minutes automatically from ClearCare, they can be manually imported by clicking "Refresh Schedule" under the account tab". Did you know about that refresh push? On Wed, Nov 2, 2022 at 2:10 PM Timothy Thomas wrote: > Yes i believe we did right Kathryn > > On Wed, Nov 2, 2022 at 5:05 PM Megan Heinen wrote: > >> Yikes. Did you put in a ticket? I will flag with the team, but please, if >> you ever hear of these issues, put in a ticket with the support team so >> they can respond and also track the instances. Thank you! >> >> On Wed, Nov 2, 2022 at 1:39 PM Timothy Thomas wrote: >> >>> Hi Megan, >>> >>> I've heard this from a few Ambassadors now....is this on your radar? >>> >>> Thanks >>> >>> ---------- Forwarded message --------- >>> From: Kathryn Nester >>> Date: Wed, Nov 2, 2022 at 4:30 PM >>> Subject: Shift not showing in app >>> To: HCA App Support Team >>> Cc: Timothy Thomas >>> >>> >>> Good Afternoon, >>> >>> Seniat Gebremeskel's shift did not reflect in the app and was booked in >>> several days prior to the scheduled day. Refreshing the schedule did not >>> change this. >>> >>> This was for October 31st 7am-3pm. She was a no show because she assumed >>> she no longer had the shift when it didn't reflect in her app. >>> >>> Thank you, >>> Kathryn >>> >>> -- >>> *Kathryn Nester* >>> *Caregiver Ambassador* >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --0000000000008d66fc05ec835270 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Support confirmed she did! They are investigating but than= k you for flagging with me. I'm also talking to them about the lag from= Clear Care. Tori said " New shifts push in 60-90 minutes automatically from ClearCa= re, they can be manually imported by clicking "Refresh Schedule" = under the account tab". Did you know about that refresh push? On Wed, Nov 2, 2022 at 2:10 PM Timothy Thomas < tt@thekey.com > wrote: Yes i believ= e we did right Kathryn=C2=A0 On Wed, Nov 2, 2022 at 5:05 PM Megan Heine= n < mheinen@theke= y.com > wrote: Yikes. Did you put in a ticket? I will flag with the = team, but please, if you ever hear of these issues, put in a ticket with th= e support team so they can respond=C2=A0and also track the instances. Thank= you! On Wed