----==_mimepart_66845cb06c28b_1f53fe77f7a1e349251976 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Bill, We apologize for this. We received word that it was being se= nt through Fedex on 6/24. I will check with our AP department and get bac= k to you as soon as possible. Regards, Marc Atkinson Billing Hel= p Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday= = = On Tue, 2 Jul at 3:57 PM , 158047 Donna Parrish = wrote: = Hi Marc = Still no FedEx=E2=80=A6. Did you send it to my house = 1034 Wellington Crescent=C2=A0 = Winnipeg, Manitoba=C2=A0 = R3m0E1 = = = = It was Canada Day yesterday so perhaps it=E2=80=99s delayed. = Regards, Bill = = = = On Jun 25, 2024, at 2:06=E2=80=AFPM, Marc Atkinson = wrote: = = = = =EF=BB=BF WARNING: EXTERNAL MESSAGE - Caution. = = = = = = Hi Bill, = = = = I wanted to close the loop with you regarding the refund check for $33,7= 48.40. We expedited the mailing of the check through Fedex yesterday, so = you should have the check by the end of the week. If you do not have it b= y next Monday's mail, please let us know. = = = = Thank you for your understanding in this matter.=C2=A0 = = = = Regards, = = = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = On Thu, 20 Jun at 5:20 PM = , BrianBoxall wrote: This is an embarrassing and unacceptable error, and I will see how it ca= me to this. Thanks for your patience Bill. = = = = = = = = On Thu, Jun 20, 2024 at 4:16=E2=80=AFPM Bill Parrish, Jr. wrote: = = = = I just talked to Marc Atkinson, they were mistakenly auto debiting Senio= r=E2=80=99s account for another client. = They will expedite a refund cheque for the full amount, around 33,000 and= hopefully it will arrive at my house in a week or 2. = Regards, Bill = = = Disclaimer = The information contained in this communication from the sender is confi= dential. It is intended solely for use by the recipient and others author= ized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or ta= king action in relation of the contents of this information is strictly p= rohibited and may be unlawful. = = This email has been scanned for viruses and malware, and may have been au= tomatically archived by Mimecast, a leader in email security and cyber re= silience. Mimecast integrates email defenses with brand protection, secur= ity awareness training, web security, compliance and other essential capabilities. Mimecast helps protect larg= e and small organizations from malicious activity, human error and techno= logy failure; and to lead the movement toward building a more resilient w= orld. To find out more, visit our website. = = = = = = = = -- = = = = Brian Boxall = = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = = Disclaimer = The information contai