--000000000000b0ab140609b9b44d Content-Type: multipart/alternative; boundary="000000000000b0ab130609b9b44c" --000000000000b0ab130609b9b44c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, It was 2 separate transactions to begin with. On Thu, Nov 9, 2023 at 9:10=E2=80=AFAM Timothy Thomas wrote= : > Hi Vashon, > > Curious why when processing the refund we would break it up into two > transactions? Do we have a limit? > > ---------- Forwarded message --------- > From: John Janiga > Date: Thu, Nov 9, 2023 at 8:57=E2=80=AFAM > Subject: Re: Statement reminder > To: Timothy Thomas > > > The amounts are refunds to her card for the overpayment. > > [image: image.png] > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Nov 9, 2023 at 8:54=E2=80=AFAM John Janiga wrote: > >> Hello Tim, >> >> The pending charges she is referencing, I believe these are the refunds >> processed that were taken as Vashon states prior to his time. >> >> Totalling $5,500.26. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, Nov 9, 2023 at 8:50=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Tim, >>> >>> So this is getting messy, how should we handle this? >>> >>> I know we are waiting for a current statement, but I think we will need >>> to have Vashon confirm these pending charges Kelly is referencing for >>> November 7th. >>> >>> Thoughts ? >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey >>> wrote: >>> >>>> Hi Tim and John, >>>> >>>> Just a reminder that we need the statement for Penny Casey. A charge >>>> went through on November 5th for $5392.49 and then there were a couple= of >>>> =E2=80=9Cpending charges=E2=80=9D on November 7th that did not add up-= specifically one for >>>> $4312.74 followed by $1187.52. >>>> >>>> I think your staff who are inputting payments may need more >>>> support/training. They should not randomly be putting numbers in that = do >>>> not match any invoice ($1187.52). >>>> >>>> Please send statement asap so we can track if there were errors and >>>> ensure there is enough money in the account for actual invoices. >>>> >>>> With thanks, >>>> >>>> Kelly >>>> >>>> >>>> >>>> >>>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Vashon Palloo* Senior Accounts Receivable Specialist vashon.palloo@thekey.com [image: TheKey] --000000000000b0ab130609b9b44c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, It was 2 separate transactions = to begin with.=C2=A0 On Thu, Nov 9, 2023 at 9:10=E2=80= =A