--000000000000191ae105f37f48a8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, It looks like there is an 8x8 issues impacting all 8x8 mobile applications. Were you guys able to test on your desk phones and/or computer? On Mon, Jan 30, 2023 at 1:17 PM Timothy Thomas wrote: > Hi Keith, > > We're facing more 8x8 issues today. Offices reporting no incoming calls > and inability to place outgoing calls. So far both Montreal and Toronto > offices are impacted. > > On Fri, Jan 27, 2023 at 4:28 PM Keith Moore wrote: > >> Hi Joey, >> >> Please submit a ticket to ITsupport@thekey.com with a few recent call >> examples (date, time and phone number that was called) and we can take a >> closer look. >> >> As Gabe confirmed, We haven't had any issues reported from other markets >> this week, and 8x8 hasn't reported any Non-contact center outages so we'= ll >> need to address specific calls to troubleshoot further. >> >> >> On Fri, Jan 27, 2023, 4:13 PM Gabriel La wrote: >> >>> +Keith Moore to investigate more on depth. >>> >>> We have not had any issues reported from the US so there is a high >>> chance it is isolated to Canada. >>> >>> I do see on status.8x8.com that Canada had an issue with contact center >>> but it looked like it was only login problems. Also. You guys are on 8x= 8 >>> for work so this shouldn't have been impacted. >>> >>> On Fri, Jan 27, 2023, 4:08 PM Joey Taylor >> joey.taylor@homecareassistance.com> wrote: >>> >>>> Good Afternoon, >>>> >>>> We have been experiencing several issues with 8x8 in Canada this past >>>> week. Employees from diff provinces have expressed issues with calls n= ot >>>> coming through, answering calls (you answer and can't hear anyone on t= he >>>> other end), and calls dropping dead mid-call. Have other markets been >>>> experiencing these issues and if so, is there a solution? >>>> >>>> Thank you, >>>> >>>> *Joey Taylor* >>>> *Regional Care Solutions Manager/Directeur r=C3=A9gional des solutions= de >>>> soins* >>>> Home Care Assistance/Soins =C3=A0 domicile >>>> Office: 514-907-5065 >>>> Fax: 514-221-4265 >>>> 4464 Ste Catherine West >>>> Westmount, QC, H3Z1R7 >>>> HomeCareAssistanceMontreal.ca >>>> >>>> Read Our Testimonials >>>> >>>> We Are Hiring! >>>> >>>> >>>> Champions of Longevity >>>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --=20 Gabriel La Head of IT Operations * Please note my email has changed: * it@thekey.com 650-257-2395 Ext. 160010 TheKey.com [image: TheKey] --000000000000191ae105f37f48a8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 It looks like there is an 8x8 issues impacting all 8= x8 mobile applications. Were you guys able to test on your desk phones and/= or computer? On Mon, Jan 30, 2023 at 1:17 PM Timothy Thomas < tt@thekey.com > wro= te: Hi Keith, We're fac