--000000000000e1cefc062c515b06 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joseph, Thank you so much for the update. Please let me know when a Westmount One provider agreement with TheKey is available. If client has paid, there is no need to chase the CCA, TheKey only needs the provider agreement with the facility Westmount One. Take care. Laurie Email: ltci@thekey.com PH: 855-205-8007 Fax: 813-693-5625 On Wed, Jan 22, 2025 at 12:24=E2=80=AFPM TheKey Support wrote: > Hi , > > JosephTaylor added a note and wants you to have a look. > > Ticket URL: > https://hca.freshdesk.com/helpdesk/tickets/994705 > > Subject: > 162764 Westmount One - FIN-WELCOME CALL > > Requester: Westmount One > > Note Content: > Good Afternoon Laurie, > > The client is refusing to sign the docs but has paid off the invoice. Thi= s > is an old client (it's part of our staffing business). > @Timothy Thomas is aware of the situation. I am still > working on the Director of the facility, we communicated yesterday. > > Sorry for the delayed response, > > On Mon, Jan 20, 2025 at 4:48=E2=80=AFPM Laurie Simpson = wrote: > >> Hi Joseph, >> >> 2nd Request - Please upload to Wellsky or send me the Provider Agreement >> between TheKey and Westmount One. >> Thank you, >> Laurie >> Laurie Simpson >> TheKey, In Home Care for Seniors >> >> ltci@thekey.com >> Long Term Care Insurance Customer Service - (855)-205-8007 >> Long Term Care Insurance Fax - (813) 693-5625 >> Finance Customer Service - (866) 226-1702 >> >> >> TheKey.com Notice: This e-mail transmission may contain information that >> is proprietary, privileged and/or confidential and is intended exclusive= ly >> for the person(s) to whom it is addressed. This message may also contain >> Protected Health Information (PHI) and must be treated confidentially an= d >> handled in accordance with HIPAA and other federal and state privacy law= s. >> Any use, copying, retention or disclosure by any person other than the >> intended recipient or the intended recipient's designees is strictly >> prohibited. If you are not the intended recipient or their designee, ple= ase >> notify the sender immediately and delete this e-mail (and any accompanyi= ng >> attachments). >> >> On Wed, 15 Jan at 12:27 PM , Laurie Simpson wrote: >> Hi Joseph, >> >> I am looking for the Agreement between TheKey and Westmount One. Would >> you please send me a copy of the agreement? I need to know net terms an= d >> such. Thanks so much!!! >> >> Thank you, >> Laurie >> Laurie Simpson >> TheKey, In Home Care for Seniors >> >> ltci@thekey.com >> Long Term Care Insurance Customer Service - (855)-205-8007 >> Long Term Care Insurance Fax - (813) 693-5625 >> Finance Customer Service - (866) 226-1702 >> >> >> TheKey.com Notice: This e-mail transmission may contain information that >> is proprietary, privileged and/or confidential and is intended exclusive= ly >> for the person(s) to whom it is addressed. This message may also contain