--000000000000cf5af405972c93a9 Content-Type: multipart/related; boundary="000000000000cf5af305972c93a8" --000000000000cf5af305972c93a8 Content-Type: multipart/alternative; boundary="000000000000cf5aef05972c93a7" --000000000000cf5aef05972c93a7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, *Options for phone numbers tracking*: 1. Track each number separately with its own number pool. - *Pros*: Most accurate, easiest to implement. - *Cons*: Most expensive. 2. Have one keyword pool tracking all the phone numbers. - *Pros*: Highly accurate, cheapest option (actually cheaper than what we are doing now), easy to implement. - *Cons*: Sometimes causes two different numbers to be displayed on the same page (see screenshot attached). Laval doesn't get a 450 numb= er. 3. Have one keyword pool tracking all numbers except Laval. Give Laval it's own number pool. - *Pros*: As #2 above, except Laval gets a 450 number - *Cons*: As #2 above, except Laval gets a 450 number. Also, almost twice as expensive as #2 since we will need a second number pool. 4. Have a number pool for the main number, and a single tracking number for each of the offices. - *Pros*: Second cheapest option after #2. All calls are recorded. - *Cons:* Despite all calls being recorded, no source is given for calls to the Laval/West Island/Mont-Royal. This makes it very difficult to establish benchmarks. *Form Tracking Cost*: As mentioned, we don't start paying for Form Tracking until March. At that time, form tracking would cost $50 USD per month at our account level if we decide to keep it. We would split this cost among all clients using it. As it stands now, we do not have other clients lined up for this service. You can try it until March without commitment on your part, and decide down the road if you want it. *Form Tracking Integrations*: The webhook integrations seem fairly robust. I don't see any problem with forwarding forms to Slack, or likely anyplace else you would like to receive them. I use Integromat to simplify this kind of integration work. You can find the full list of platforms it integrates with here . If you would like, I can also send Slack messages in response to calls. There are two kinds of messages I can send. - I can send post-call summaries. These would come after the call is complete, and would include call details, including duration, caller, et= c. - I can send a caller summary as soon as the call is placed. This would contain information about the caller that could be of use to the person taking the call. If you would like either of these setup, please let know and I'll get started. *Troubleshooting Pop-Up Forms*: I still having a back and forth with tech support. I believe that the issue is that the pop-up forms do not have the phrase "cr-attached=3D=E2=80=99true=E2=80=99 " in them. See screenshot belo= w for an example of a form with it. I cannot find documentation on this phrase, so I do not know if you can jus