--000000000000b0af2105f0f8c9fc Content-Type: text/plain; charset="UTF-8" Hi Tim, As you heard in the morning meeting there was a CG no show at Highview Residence for a shift. (CG said he tried 2x to call but didn't get a voicemail.) The result was Highview wanted the shift credited but the billing already went out for last week so credit was given for the next shift in the following week. Highview pushed back on this but seemed to accept. Normally I would've entered SLI but will not until the dust settles and we have a clear definition & process review so there is no further upset. Have a great day. -- Beth Sparrow Home Care Liaison / Business Development *Please note my email has changed:* beth.sparrow@TheKey.com (226) 771-9243 Direct (519) 954-2111 Office 24/7 coverage TheKey.com [image: TheKey] --000000000000b0af2105f0f8c9fc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, As you heard in the morning mee= ting there was a CG no show at Highview Residence for a shift.=C2=A0 (CG sa= id he tried 2x to call but didn't get a voicemail.) The result was Highview wanted the shift credited but the billing alr= eady went out for last week so credit was given for the next shift in the f= ollowing week. Highview pushed back on this but seemed to accept. Normally I would've entered SLI but will not until the = dust=C2=A0settles and we have a clear definition=C2=A0& process review = so=C2=A0there=C2=A0is no further upset.=C2=A0=C2=A0 Have a great day. -- Beth Sparrow Home Care Liaison / Business Development Please note my email has changed: beth.sparrow@TheKey.com (226) 771-9243 Direct (519) 954-2111 Offic= e 24/7 coverage TheKey.com --000000000000b0af2105f0f8c9fc--