--00000000000043b2c105f9b5f708 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Wed, Apr 19, 2023 at 4:04=E2=80=AFPM Timothy Thomas wrot= e: > Yes do it from SDJ and make a note for an intercompany transfer so Daniel > and Brian Fialko can make the adjustment. > > On Wed, Apr 19, 2023 at 3:59=E2=80=AFPM Ali Malik = wrote: > >> @Timothy Thomas @Sam Naffaa = We >> need to send a client an etransfer. There was a booking they should not >> have been charged for. They dont have any bookings going forward so we >> cannot apply credit. >> >> They're upset and want a refund right away. >> >> Best option would be to send etransfer. If we cannot do it from >> Oakville/waterloo can we do it from SJD and make transfer? >> >> Client name : Sudha Shah email address for transfer: c.shah@utoronto.ca >> >> On Wed, Apr 19, 2023 at 3:55=E2=80=AFPM Poulami Shah >> wrote: >> >>> Hi Sumira, >>> >>> I spoke to him and he said that this is the email associated with >>> his bank, His email is c.shah@utoronto.ca. >>> *Best regards* >>> *Pauli Shah* >>> *Client Success Manager* >>> *Direct: 289-412-1441* >>> *Office: 905-337-1200* >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> On Wed, Apr 19, 2023 at 3:53=E2=80=AFPM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> This is for the Oakville location. >>>> >>>> Poulami, can you please ask Mr. Shah for an email (so we can etransfer >>>> him the credit)? >>>> >>>> Thanks, >>>> Sumira >>>> >>>> On Wed, Apr 19, 2023 at 12:51=E2=80=AFPM Ali Malik >>>> wrote: >>>> >>>>> We can email transfer the money to them. >>>>> >>>>> Please ask them for an email associated with a bank account that we >>>>> can send payment to. >>>>> >>>>> Send me this info and let the client know we will be doing this as >>>>> soon as possible. >>>>> >>>>> Please let me know which site this is for as well. >>>>> >>>>> thank you, >>>>> >>>>> On Wed, Apr 19, 2023 at 3:30=E2=80=AFPM Sumira Suthesan >>>> sumira.suthesan@thekey.com> wrote: >>>>> >>>>>> Hi Ali, >>>>>> >>>>>> Is there a way we can partially refund Sudha Shah for their April >>>>>> 12th invoice (they were not supposed to be billed for April 9th book= ing). >>>>>> They are EFT. >>>>>> They do not have any current/upcoming invoices that I can apply the >>>>>> credit to. >>>>>> Can we e-transfer the money? >>>>>> They are threatening legal action. >>>>>> >>>>>> Thanks, >>>>>> Sumira >>>>>> >>>>>> >>>>>> On Wed, Apr 19, 2023 at 12:21=E2=80=AFPM Poulami Shah >>>>> poulami.shah@thekey.com> wrote: >>>>>> >>>>>>> Hi Sumira, >>>>>>> >>>>>>> As discussed with you about this Client Sudha Shah, her husband is >>>>>>> not willing to wait for the next invoice and that he will take acti= on if we >>>>>>> don't issue a refund right away. >>>>>>> Is there any way we can refund him the money back to his account? >>>>>>>