--00000000000044e3a6062645059c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim. I will add that. On Wed, Nov 6, 2024 at 4:10=E2=80=AFPM Timothy Thomas wrote= : > Nice work Abby. I have one comment. For clients calling in to cancel a > shift (non death related) If it is within the 24 hour notice period, we > should remind the client of our cancellation policy and that the shift wi= ll > be charged in full. Make an effort to retain the hours. > > Thanks! > > On Tue, Nov 5, 2024 at 1:07=E2=80=AFPM Abby Cnossen (via Google Docs) drive-shares-dm-noreply@google.com> wrote: > >> Abby Cnossen shared a document >> [image: Header profile photo] >> Abby Cnossen (acnossen@thekey.com) has invited you to *comment on* the >> following document: >> Hello GM's >> >> Could you take a look at these procedures and let me know if anything >> needs tweaking? I'm especially interested in any areas that might need m= ore >> clarity or that could be streamlined. Your input would be super helpful = to >> make sure this process runs smoothly. If you have a caregiver manager th= at >> has the time/capacity to review as well that would be beneficial. The go= al >> is for everyone to be on the same page regarding these procedures as we >> transition away from Frax. >> Thanks for taking the time to review! >> SOP for On-call Situations >> >> >> >> Open >> >> Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA >> You have received this email because acnossen@thekey.com shared a >> document with you from Google Docs. [image: Google] >> >> > --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --00000000000044e3a6062645059c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim.=C2=A0 I will add that.= =C2=A0 On Wed, Nov 6, 2024 at 4:10=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Nice work Abby. I= have one comment. For clients calling in to cancel a shift (non death rela= ted) If it is within the 24 hour notice period, we should remind the client= of our cancellation policy and that the shift will be charged in full. Mak= e an effort to retain the hours.=C2=A0 Thanks! On T= ue, Nov 5, 2024 at 1:07=E2=80=AFPM Abby Cnossen (via Google Docs) < drive-sh= ares-dm-noreply@google.com > wrote: Abb= y Cnossen shared a document Abby Cnossen ( a= c