--0000000000003845ed062e0735d3 Content-Type: multipart/alternative; boundary="0000000000003845ed062e0735d2" --0000000000003845ed062e0735d2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable [image: image] Update: Some 8x8 user are able to send and receive SMS messages Hi Team, *Issue Summary: * 8x8 continues to investigate the issue preventing some users from sending and receiving SMS messages. They believe they have identified the root cause and are working with telephone carriers to implement a fix. Unfortunately, there is no estimated time frame for resolution at this moment. TheKey=E2=80=99s IT Team is closely monitoring the situation and remains in constant contact with 8x8=E2=80=99s Senior Support Team. We will provide an= update to the company as soon as we receive any actionable information. We apologize for any inconvenience this may cause and appreciate your patience= . *Requested Action: * If you are experiencing this issue and have not yet reported it, please open a ticket with the IT Help Desk. You can do so by emailing *ITSupport@TheKey.com* or calling *+1 (888) 838-1955*. Reporting your issue helps us track the impact and ensures you receive direct updates. IT TheKey [image: Instagram] [image: Facebook] [image: LinkedIn] TheKey https://thekey.com/ --0000000000003845ed062e0735d2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable = = <table width=3D"100%" style=3D"vertical-