--00000000000062bb000624393b82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable In review of Elizabeth's replies, are we not bound by agreements? We can not just inform our clients about the 2.7% surcharge and it not be reflected legally on file. Additionally, offering another payment method will certainly jeopardize our business. Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca [image: TheKey] On Fri, Oct 11, 2024 at 3:04=E2=80=AFPM Timothy Thomas wrot= e: > This is a known issue. We will refund the difference. > > @Elizabeth Clark Can we correct this client please. > > On Fri, Oct 11, 2024 at 2:18=E2=80=AFPM Kristal Parris > wrote: > >> Hi Timon, >> >> Please see the forwarded email from Lorraine Siu. She is still charged >> 2.7% interest on her credit card when the agreement states 2%. >> Can this be followed up with corporate? >> >> Kristal Parris RN, BScN >> Client Success Manager >> Tel: 416-488-8777 >> Email: kristal.parris@thekey.com >> Website: TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Lorraine Siu >> Date: Fri, Oct 11, 2024 at 11:51=E2=80=AFAM >> Subject: Fwd: Receipt for Payment to TheKey >> To: Kristal Parris >> >> >> =EF=BB=BFHi Kristal, >> >> Please note that TheKey continues to charge 2.7% surcharge instead of th= e >> 2% as per contract. I know you are following up on it. >> >> FYI, credit has not been issued to correct over-charge of surcharge of >> the previous invoice 868880. >> >> Please let me know. Thank you! >> >> Have a good long weekend and a Happy Thanksgiving. >> >> Warm regards, >> >> Lorraine >> >> >> Begin forwarded message: >> >> *From:* TheKey >> *Date:* October 4, 2024 at 6:25:46 PM EDT >> *To:* lorrainesiu416@gmail.com >> *Subject:* *Receipt for Payment to TheKey* >> >> =EF=BB=BF >> >> Lorraine Siu sent a payment of $396.63 to TheKey from Visa **4366 on Fri >> Oct 04 06:25:40 EDT 2024 for the invoice(s) shown below. >> >> Thank you for your business. >> Invoice Amount Paid Balance >> 875025 >> $396.63 >> $0.00 >> * Transaction Details: * >> Payment Amount Payment Token Authorization Code >> On Invoices $396.63 8EM8JWVI99Q9 10001642479 >> Surcharges $10.71 8EM8JWVI99Q9 10001642479 >> View Invoices >> >> >> Questions about this message? >> >> Contact Us | Privacy Policy >> | >> | | Manage Email >> >> >> Powered by Versapay >> >> --00000000000062bb000624393b82 Content-Type: text/html; charset="U