Re: FW: Outstanding Account Reference #243026556

Tim, is there anyone on the local team that can confirm whether we used
this virtual office service?

On Fri, Dec 6, 2024 at 10:57 AM Timothy Thomas <tt@thekey.com> wrote:

> It would have been the previous expense system we used as they left the
> organization in 2022.
>
> On Fri, Dec 6, 2024 at 1:55 PM <anotte.francois@thekey.com> wrote:
>
>> Hi Steve,
>>
>>
>>
>> I do not have them in Coupa at all.
>>
>>
>>
>> *Anotte Francois *
>>
>> *Disbursements Sr. Director*
>>
>> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> *From:* Steve Koyanagi <skoyanagi@thekey.com>
>> *Sent:* Friday, December 6, 2024 1:30 PM
>> *To:* anotte.francois@thekey.com
>> *Cc:* Timothy Thomas <tt@thekey.com>; madonna.borger@thekey.com; Laszlo
>> Kovacs <laszlo.kovacs@thekey.com>
>> *Subject:* Re: FW: Outstanding Account Reference #243026556
>>
>>
>>
>> Madhu Vijayan and Anjana Kunnath (not sure if she also went by Vijayan in
>> the system though). Thanks!
>>
>>
>>
>> On Fri, Dec 6, 2024 at 10:06 AM <anotte.francois@thekey.com> wrote:
>>
>> Yes, we can pull pass reports out of Coupa for them.
>>
>>
>>
>> Do you have their full names?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Anotte Francois *
>>
>> *Disbursements Sr. Director*
>>
>> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> *From:* Steve Koyanagi <skoyanagi@thekey.com>
>> *Sent:* Friday, December 6, 2024 12:56 PM
>> *To:* anotte.francois@thekey.com
>> *Cc:* Timothy Thomas <tt@thekey.com>; madonna.borger@thekey.com;
>> eclark@thekey.com; Laszlo Kovacs <laszlo.kovacs@thekey.com>
>> *Subject:* Re: FW: Outstanding Account Reference #243026556
>>
>>
>>
>> Would "AP" include whether Matt/Angie paid this on a credit card that was
>> reimbursed by TheKey or was on a corporate card?
>>
>>
>>
>> On Fri, Dec 6, 2024 at 9:53 AM <anotte.francois@thekey.com> wrote:
>>
>> Hi Steve,
>>
>>
>>
>> We have no records of paying this in AP.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Anotte Francois *
>>
>> *Disbursements Sr. Director*
>>
>> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> *From:* Steve Koyanagi <skoyanagi@thekey.com>
>> *Sent:* Friday, December 6, 2024 12:47 PM
>> *To:* Timothy Thomas <tt@thekey.com>
>> *Cc:* anotte.francois@thekey.com; madonna.borger@thekey.com;
>> eclark@thekey.com; Laszlo Kovacs <laszlo.kovacs@thekey.com>
>> *Subject:* Re: FW: Outstanding Account Reference #243026556
>>
>>
>>
>> Hi Anotte, wanted to follow up on if we have a record of paying this.
>> Thanks for your help.
>>
>>
>>
>> On Mon, Dec 2, 2024 at 10:10 AM Steve Koyanagi <skoyanagi@thekey.com>
>> wrote:
>>
>> If it was one of their credit cards I'd like to see if we have a record
>> of it being paid month over month as alleged by the vendor.
>>
>>
>>
>>
>>
>> On Mon, Dec 2, 2024 at 6:38 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>> Could have been one of the previous owners cards. Matt or Angie Vijayan.
>>
>>
>>
>> On Mon, Nov 25, 2024 at 6:23 PM Steve Koyanagi <skoyanagi@thekey.com>
>> wrote:
>>
>> The invoices say we were paying by a Visa allegedly; any intel on this
>> credit card?
>>
>>
>>
>> On Mon, Nov 25, 2024 at 3:16 PM <anotte.francois@thekey.com> wrote:
>>
>> Hi Steve,
>>
>>
>>
>> Do you know who was paying this lease, I don’t have them in our system.
>>
>>
>>
>> @madonna.borger@thekey.com <madonna.borger@thekey.com> do you have this
>> on your rent schedule?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Anotte Francois *
>>
>> *Disbursements Sr. Director*
>>
>> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>>
>>
>> *From:* eclark@thekey.com <eclark@thekey.com>
>> *Sent:* Monday, November 25, 2024 4:52 PM
>> *To:* anotte.francois@thekey.com; 'Laszlo Kovacs' <
>> laszlo.kovacs@thekey.com>
>> *Cc:* 'Steve Koyanagi' <skoyanagi@thekey.com>; 'Timothy Thomas' <
>> tt@thekey.com>
>> *Subject:* FW: Outstanding Account Reference #243026556
>>
>>
>>
>> Looping in Anotte & Laszlo to review outgoing rent payments for Canada,
>> not something I am familiar enough with in Coupa to validate/confirm.
>>
>>
>>
>> Elizabeth Clark
>>
>> Director
>>
>>
>>
>>
>>
>>
>>
>> *From:* Steve Koyanagi <skoyanagi@thekey.com>
>> *Sent:* Monday, November 25, 2024 12:58 PM
>> *To:* Elizabeth Clark <eclark@thekey.com>; Timothy Thomas <tt@thekey.com>
>> *Subject:* Fwd: Outstanding Account Reference #243026556
>>
>>
>>
>> Elizabeth, Tim and I are trying to look into this. A virtual office
>> vendor for our Canadian Waterloo office sent us a demand letter
>> requesting payment related to the attached contract. The contract was
>> signed in 2020 and apparently we kept paying for it post-acquisition (2022)
>> up until April 2024 per the collector below.
>>
>>
>>
>> Do you or the Canadian team have a record of us paying this through April
>> 2024 and then do you know who told you to stop paying it?
>>
>>
>>
>> Let us know if you need additional information.
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Alina Anderson* <aanderso@metcredit.com>
>> Date: Mon, Nov 25, 2024 at 12:38 PM
>> Subject: Outstanding Account Reference #243026556
>> To: Steve Koyanagi <skoyanagi@thekey.com>
>>
>>
>>
>>
>> *RE: RGN MANAGEMENT LIMITED PARTNERSHIPOutstanding Amount due: $3580.68*
>> *Client Account Number:10451340 *
>> *MCA Account Number: 243026556*
>>
>> *AYRA HEALTHY LIVING OAKVILLE*
>>
>> Steve Koyanagi,
>>
>> As per your request, I have attached a copy of the contract. We spoke to
>> Angie Kunnath, and she advised that the business was sold to your company
>> in 2022, and that your company continued with the office rental space after
>> that.
>>
>> The payments were being made to the account for years since then. The
>> attached invoice reflects that the last payment was received by our client
>> on April 18, 2024.
>>
>> Please review and contact our office to advise your intentions of
>> resolving this matter.
>>
>> PAYMENT OPTIONS:
>>
>>    - *VISA, MasterCard*: Pay securely online at www.paymetcredit.com
>>    <https://us-west-2.protection.sophos.com?d=paymetcredit.com&u=aHR0cDovL3d3dy5wYXltZXRjcmVkaXQuY29tLw==&i=NjQ3YTIyZDM1NmQ2MzAxZDVlYTg0MmY1&t=NW1EbzdpREFPb0lUT2dMYVBKNVBoZlh6TlJhdzBicngxdWFkSDlBT25Fbz0=&hÅe73ef9e83d4c19b07f6e2ce7f61428&s=AVNPUEhUT0NFTkNSWVBUSVY53vR_roA45a-DWxjocSmNCUDcI2y1sRJcT4Nvc_qOkg>
>>    (Account Number: 243026556)
>>    - *Bill Payment*: Add Metropolitan Credit Adjusters or MetCredit as a
>>    payee input the account #243026556                   *If you need 10
>>    digits, add a zero before the number
>>    - *Email Money Transfer:* Email payment to payments@metcredit.com
>>    Security question and answer will be required. Question: What is my account
>>    number? Answer: 243026556
>>    - *Certified Cheque/Money Order: *Courier to our Edmonton office
>>
>> Metropolitan Credit Adjusters
>> Suite 400, 10310 Jasper Avenue
>> <https://www.google.com/maps/search/10310+Jasper+Avenue++Edmonton,+Alberta+T5J+2W4?entry=gmail&source=g>
>> Edmonton, Alberta T5J 2W4
>> <https://www.google.com/maps/search/10310+Jasper+Avenue++Edmonton,+Alberta+T5J+2W4?entry=gmail&source=g>
>>
>> Regards,
>>
>> *Alina Anderson*
>> Edmonton Collection Consultant
>>
>>
>> Metropolitan Credit Adjusters Ltd.
>> 400-10310 Jasper Ave
>> <https://www.google.com/maps/search/10310+Jasper+Ave+Edmonton,+AB+T5J+2W4?entry=gmail&source=g>
>> Edmonton, AB T5J 2W4
>> <https://www.google.com/maps/search/10310+Jasper+Ave+Edmonton,+AB+T5J+2W4?entry=gmail&source=g>
>>
>> Local: 780-423-2231 x2465
>> Toll Free: 1-888-797-7727 x2465
>> Fax: 780-425-1522
>> Email: aanderso@metcredit.com
>> Website: www.metcredit.com
>>
>> *Please consider the environment before printing this email*
>>
>> All information received is confidential and protected by the Privacy Act
>>
>> *Disclaimer* This e-mail and any attachments hereto are strictly
>> confidential and intended solely for the use of the individual(s) to whom
>> it is addressed. If you have received this e-mail in error please notify
>> the sender immediately by e-mail and delete this e-mail from your system.
>> If you are not the named addressee you should not disseminate, disclose its
>> contents, distribute or copy this e-mail. Additionally, if you are not the
>> intended recipient you are full warned that disclosing, copying,
>> distributing or taking any action in reliance on the contents of this
>> information is strictly prohibited.
>>
>> Ce message (incluant ses fichiers joints) est transmis pour l'usage
>> exclusif de la ou des personnes à qui il est destiné et peut contenir des
>> renseignements confidentiels ou assujettis au secret professionnel. Il est
>> strictement interdit d'en faire toute autre distribution, copie ou
>> divulgation. Si vous n'êtes pas le destinataire visé ou que vous avez reçu
>> ce message par erreur, veuillez nous en aviser immédiatement par réponse à
>> ce courriel et le détruire (incluant ses fichiers joints) de façon
>> définitive. Merci.
>>
>> On 2024-11-22 10:06 a.m., Steve Koyanagi wrote:
>>
>> Dear Ms. Anderson,
>>
>>
>> I am legal counsel for Arya and was forwarded your email below. Can you
>> please send me the underlying contract that was allegedly entered into? My
>> client contact is unaware of the purported "virtual office" arrangement
>> that you are colreferring to.
>>
>>
>>
>> Any additional information will help us look into it. Thank you.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Alina Ande