--000000000000c97a81061cd6b593 Content-Type: multipart/alternative; boundary="000000000000c97a7f061cd6b591" --000000000000c97a7f061cd6b591 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Any chance you would be able to help me out with this one? I am not 100% certain how cheque emploi Works as far as holidays are concerned? Thank you! Kim McConnell Gestionnaire des soins / Client Success Manager kim.mcconnell@TheKey.com 514-907-5065 TheKey.ca ---------- Forwarded message --------- From: Cathy Saari Date: Tue, Jul 9, 2024 at 4:39=E2=80=AFPM Subject: Fwd: Erroneous amount charged on invoice 805707 - [#862806] To: , Hi, Carole Gumbley is questioning why the Cheque emploi amount changed. It had been $366.13 per week and then last week and this week it dropped to $308.32. Can you explain? Thanks, Cathy Billing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Monday-Friday On Tue, 9 Jul at 3:00 PM , 158104 John Gumbley wrote: Good afternoon, I would like to point out *an error regarding your invoice #805707*, billing period of June 24 to June 30th, 2024. The caregiver; Eric Frimpong, worked 4 days but was paid 5 days since the *statutory holiday of June 24th is payable according to the directives I have from Ch=C3=A8que Emploi Servi= ce (CES).* Thus, my declaration to the CES was for 5 days payable to Mr. Frimpong, allotted/payable amount (for that week) was $366.13 and not $308.32 as indicated on the attached invoice. Consequently, we were erroneously charged $267.68. *The amount should have been, $209.87 ($576.00-$366.13)*. Furthermore, *the same amount/principle should be applied for the current billing (July 1st to July 7th, 2024).* Since, *July 1st is also a payable statutory holiday* according to the CES directives. To further explain and backup my explanations, I have attached the CES directives, please see pages 14 to 16 regarding payable days according to The *Act Respecting Labor Standards* (Les normes du travail au Qu=C3=A9bec). Please *rectify upon receipt of this email* the *above mentioned error and ensure that the current billing is correct*. Regards, Carole Gumbley *From:* TheKey [mailto:no-reply@versapay.com] *Sent:* Friday, July 5, 2024 6:24 PM *To:* c_gumbley@sympatico.ca *Subject:* Receipt for Payment to TheKey John Gumbley sent a payment of $267.68 to TheKey from RBC (4211) on Fri Jul 05 06:24:15 EDT 2024 for the invoice(s) shown below. Thank you for your business. *Invoice * *Amount Paid * *Balance * 805707 $267.68 $0.00 *Transaction Details: * *Payment * *Amount * *Payment Token * *Authorization Code * On Invoices $267.68 4Y27U3QPIN9M View Invoices Questions about this message? Contact Us | Privacy Policy | | | Manage Email <http://email.versapay.com/ls/click?upn=3Du001.zYiBgFg9bCfBqtV3ylE2LYYASu9a= PmyVkz9TFrmWd7D5VO6xcgJO7o-2BtBO-2FIptgP3MqQNx0o-2FdIg9OPLxiff-2BQ-3D-3DIss= P_BvvkFsubTNKaBkgMoJIWnzMQjl1Bd3rCVnoulUJsh5RxXBfvq4L0p6tD8Xu-2FjXMgmqM1j2l= ETWJm0jGZI626FirFNApW